Phone clones: authenticity work in the transnational service economy
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ithaca
ILR Press
2012
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references and index Introduction : the authentic clone -- Transnational customer service : a new touchstone of globalization -- Language training : the making of the deficient worker -- Hate nationalism and the outsourcing backlash -- Surveillance schooling for professional clones -- "Don't take calls, make contact!" : legitimizing racist abuse -- Being nowhere in the world : synchronous work and gendered time -- Conclusion : authenticity work in the transnational service economy |
| Beschreibung: | 1 Online-Ressource (x, 174 pages) |
| ISBN: | 0801464145 9780801464140 9780801450648 0801450640 9780801477676 0801477670 |
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Datensatz im Suchindex
| _version_ | 1804175293408083968 |
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| any_adam_object | |
| author | Mirchandani, Kiran |
| author_facet | Mirchandani, Kiran |
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| bvnumber | BV042966766 |
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| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| spelling | Mirchandani, Kiran Verfasser aut Phone clones authenticity work in the transnational service economy Kiran Mirchandani Ithaca ILR Press 2012 1 Online-Ressource (x, 174 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Introduction : the authentic clone -- Transnational customer service : a new touchstone of globalization -- Language training : the making of the deficient worker -- Hate nationalism and the outsourcing backlash -- Surveillance schooling for professional clones -- "Don't take calls, make contact!" : legitimizing racist abuse -- Being nowhere in the world : synchronous work and gendered time -- Conclusion : authenticity work in the transnational service economy SOCIAL SCIENCE / Sociology / General bisacsh BUSINESS & ECONOMICS / Commerce bisacsh BUSINESS & ECONOMICS / Marketing / General bisacsh BUSINESS & ECONOMICS / Sales & Selling / General bisacsh Gesellschaft Interkulturelle Kommunikation Multinationales Unternehmen Wirtschaft Call center agents India Social conditions Service industries workers India Social conditions Customer services Social aspects India International business enterprises Social aspects India Intercultural communication India Identity (Psychology) India Soziale Situation (DE-588)4077575-6 gnd rswk-swf Multinationales Unternehmen (DE-588)4075092-9 gnd rswk-swf Mitarbeiter (DE-588)4120744-0 gnd rswk-swf Callcenter (DE-588)4456666-9 gnd rswk-swf Indien Indien (DE-588)4026722-2 gnd rswk-swf Indien (DE-588)4026722-2 g Callcenter (DE-588)4456666-9 s Multinationales Unternehmen (DE-588)4075092-9 s Mitarbeiter (DE-588)4120744-0 s Soziale Situation (DE-588)4077575-6 s 1\p DE-604 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=671536 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Mirchandani, Kiran Phone clones authenticity work in the transnational service economy SOCIAL SCIENCE / Sociology / General bisacsh BUSINESS & ECONOMICS / Commerce bisacsh BUSINESS & ECONOMICS / Marketing / General bisacsh BUSINESS & ECONOMICS / Sales & Selling / General bisacsh Gesellschaft Interkulturelle Kommunikation Multinationales Unternehmen Wirtschaft Call center agents India Social conditions Service industries workers India Social conditions Customer services Social aspects India International business enterprises Social aspects India Intercultural communication India Identity (Psychology) India Soziale Situation (DE-588)4077575-6 gnd Multinationales Unternehmen (DE-588)4075092-9 gnd Mitarbeiter (DE-588)4120744-0 gnd Callcenter (DE-588)4456666-9 gnd |
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| title | Phone clones authenticity work in the transnational service economy |
| title_auth | Phone clones authenticity work in the transnational service economy |
| title_exact_search | Phone clones authenticity work in the transnational service economy |
| title_full | Phone clones authenticity work in the transnational service economy Kiran Mirchandani |
| title_fullStr | Phone clones authenticity work in the transnational service economy Kiran Mirchandani |
| title_full_unstemmed | Phone clones authenticity work in the transnational service economy Kiran Mirchandani |
| title_short | Phone clones |
| title_sort | phone clones authenticity work in the transnational service economy |
| title_sub | authenticity work in the transnational service economy |
| topic | SOCIAL SCIENCE / Sociology / General bisacsh BUSINESS & ECONOMICS / Commerce bisacsh BUSINESS & ECONOMICS / Marketing / General bisacsh BUSINESS & ECONOMICS / Sales & Selling / General bisacsh Gesellschaft Interkulturelle Kommunikation Multinationales Unternehmen Wirtschaft Call center agents India Social conditions Service industries workers India Social conditions Customer services Social aspects India International business enterprises Social aspects India Intercultural communication India Identity (Psychology) India Soziale Situation (DE-588)4077575-6 gnd Multinationales Unternehmen (DE-588)4075092-9 gnd Mitarbeiter (DE-588)4120744-0 gnd Callcenter (DE-588)4456666-9 gnd |
| topic_facet | SOCIAL SCIENCE / Sociology / General BUSINESS & ECONOMICS / Commerce BUSINESS & ECONOMICS / Marketing / General BUSINESS & ECONOMICS / Sales & Selling / General Gesellschaft Interkulturelle Kommunikation Multinationales Unternehmen Wirtschaft Call center agents India Social conditions Service industries workers India Social conditions Customer services Social aspects India International business enterprises Social aspects India Intercultural communication India Identity (Psychology) India Soziale Situation Mitarbeiter Callcenter Indien |
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