The small print of success the little details that will make a big difference to your career - Thompson, David (Marshall Cavendish, 2012)
Make sure you are seeing what's really there: understand the role you want
Cover; Title; Copyright; Contents; A few words before we start; Chapter 1: Being successful by being the best 'you' you can possibly be; Learning from Lady Gaga: know what you want and make it happen; Getting to know me, getting to know all about me; Work it! Working with what you've got, and really making it work for you; And the winner of Best Actor is ... ; Your reputation is your calling card; If people judge a book by its cover, make sure the cover is one you want them to see; Grow up; The danger of assumptions; Control your emotions
Chapter 2: Getting your head in the game: keeping it all in perspectiveDon't let work become a sexy Siren and lure you onto the rocks; Keep your perspective; Be clear about why you're doing it: know your big prize; The boss in the orange jumpsuit; Chapter 3: Getting the basics right -- 21st-century style; Key skills for success in the early 21st century -- how do you measure up?; Getting more from less: learning from the hare and the tortoise; How to work smartest, not hardest, every day; Action: 20%; Meetings: 20%; -- Managing the omnipresent power play of meetings
Seat yourself in pole position around the table- Eyeing up the eye contact; -- The one on paper is rarely the only agenda in the room; -- Be alert; don't let yourself get distracted; -- Be focused; -- Come equipped; Email: 20%; Distractions: 10%; Eating/fresh air/personal time: 10%; Listen -- then listen some more; Silence is golden; Chapter 4: Moulding yourself to your environment and making it work for you; Look, listen, learn: understanding the unofficial rules of your workplace; Your contract is but a piece of paper; Set yourself up for success; Speak English, not business bullshit
Keep confidencesDon't keep confidences; Naked at your desk; Desk sweet desk; Lunch al fresco or 'al desko'?; Guest at your desk? Minimise the internet!; It's a work desk, not a news desk; Chapter 5: Taming technology; Taming the email monster; That's what voicemail is for, dummy!; Every day should be a new voicemail day; Taking a holiday doesn't mean missing in action!; Phones and meetings don't mix; Too many cooks spoil the broth? The challenge of the conference call; The Ten Commandments of conference calls; 1: Be on time; 2: Chair and scribe: the Batman and Robin of the conference call