APA (7th ed.) Citation

Cole, M. (2013). Service level management: 21 most asked questions : what you need to know. Emereo Publishing.

Chicago Style (17th ed.) Citation

Cole, Mark. Service Level Management: 21 Most Asked Questions : What You Need to Know. [S.l.]: Emereo Publishing, 2013.

MLA (9th ed.) Citation

Cole, Mark. Service Level Management: 21 Most Asked Questions : What You Need to Know. Emereo Publishing, 2013.