Sashkin, M. (1993). Putting total quality management to work: What TQM means, how to use it, & how to sustain it over the long run (1st Berrett-Koehler ed.). Berrett-Koehler.
Chicago-Zitierstil (17. Ausg.)Sashkin, Marshall. Putting Total Quality Management to Work: What TQM Means, How to Use It, & How to Sustain It over the Long Run. 1st Berrett-Koehler ed. San Francisco: Berrett-Koehler, 1993.
MLA-Zitierstil (9. Ausg.)Sashkin, Marshall. Putting Total Quality Management to Work: What TQM Means, How to Use It, & How to Sustain It over the Long Run. 1st Berrett-Koehler ed. Berrett-Koehler, 1993.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.