APA (7th ed.) Citation

Kunas, M. (2011). Implementing service quality based on ISO/IEC 20000: A management guide. IT Governance Pub.

Chicago Style (17th ed.) Citation

Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Ely: IT Governance Pub, 2011.

MLA (9th ed.) Citation

Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. IT Governance Pub, 2011.

Warning: These citations may not always be 100% accurate.