Municipal benchmarks: assessing local performance and establishing community standards
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Bibliographische Detailangaben
1. Verfasser: Ammons, David N. (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Thousand Oaks, Calif. Sage Publications c2001
Ausgabe:2nd ed
Schlagworte:
Online-Zugang:Volltext
Beschreibung:Includes bibliographical references (p. 471-481) and index
Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones
This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport
Beschreibung:1 Online-Ressource (ix, 501 p.)
ISBN:9781452267104
1452267103
0761920781
9780761920786
9781452233468
1452233462

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