Measure what matters to customers: using key predictive indicators
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hoboken, N.J.
Wiley
c2006
|
| Subjects: | |
| Online Access: | Volltext |
| Item Description: | Includes bibliographical references (p. 163-169) and index The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists Performance Measurement explains why traditional metrics of efficiency, developed over 100 years ago for manual workers, are not relevant to the effectiveness of today's knowledge worker. Rather than measure internal metrics that have no relationship to creating customer value, this book emphasizes Key Performance Indicators (KPIs) that measure the success of a business the same way a customer does |
| Physical Description: | 1 Online-Ressource (xxii, 186 p.) |
| ISBN: | 0470056274 9780470056271 |
Staff View
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| 500 | |a Performance Measurement explains why traditional metrics of efficiency, developed over 100 years ago for manual workers, are not relevant to the effectiveness of today's knowledge worker. Rather than measure internal metrics that have no relationship to creating customer value, this book emphasizes Key Performance Indicators (KPIs) that measure the success of a business the same way a customer does | ||
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| dewey-ones | 658 - General management |
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| discipline | Wirtschaftswissenschaften |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:52Z |
| institution | BVB |
| isbn | 0470056274 9780470056271 |
| language | English |
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| physical | 1 Online-Ressource (xxii, 186 p.) |
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| publisher | Wiley |
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| spelling | Baker, Ronald J., (Ronald Joseph) Verfasser aut Measure what matters to customers using key predictive indicators Ronald J. Baker Hoboken, N.J. Wiley c2006 1 Online-Ressource (xxii, 186 p.) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 163-169) and index The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists Performance Measurement explains why traditional metrics of efficiency, developed over 100 years ago for manual workers, are not relevant to the effectiveness of today's knowledge worker. Rather than measure internal metrics that have no relationship to creating customer value, this book emphasizes Key Performance Indicators (KPIs) that measure the success of a business the same way a customer does BUSINESS & ECONOMICS / Information Management bisacsh BUSINESS & ECONOMICS / Knowledge Capital bisacsh Intellectual capital fast Knowledge management fast Success in business fast Wirtschaft Intellectual capital Knowledge management Success in business Erscheint auch als Druck-Ausgabe, Hardcover 0-471-75294-0 Erscheint auch als Druck-Ausgabe, Hardcover 978-0-471-75294-3 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=172096 Aggregator Volltext |
| spellingShingle | Baker, Ronald J., (Ronald Joseph) Measure what matters to customers using key predictive indicators BUSINESS & ECONOMICS / Information Management bisacsh BUSINESS & ECONOMICS / Knowledge Capital bisacsh Intellectual capital fast Knowledge management fast Success in business fast Wirtschaft Intellectual capital Knowledge management Success in business |
| title | Measure what matters to customers using key predictive indicators |
| title_auth | Measure what matters to customers using key predictive indicators |
| title_exact_search | Measure what matters to customers using key predictive indicators |
| title_full | Measure what matters to customers using key predictive indicators Ronald J. Baker |
| title_fullStr | Measure what matters to customers using key predictive indicators Ronald J. Baker |
| title_full_unstemmed | Measure what matters to customers using key predictive indicators Ronald J. Baker |
| title_short | Measure what matters to customers |
| title_sort | measure what matters to customers using key predictive indicators |
| title_sub | using key predictive indicators |
| topic | BUSINESS & ECONOMICS / Information Management bisacsh BUSINESS & ECONOMICS / Knowledge Capital bisacsh Intellectual capital fast Knowledge management fast Success in business fast Wirtschaft Intellectual capital Knowledge management Success in business |
| topic_facet | BUSINESS & ECONOMICS / Information Management BUSINESS & ECONOMICS / Knowledge Capital Intellectual capital Knowledge management Success in business Wirtschaft |
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