Up your service!: strategies and action steps to delight your customers now!
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Singapore
Ron Kaufman
2005
|
| Edition: | [Updated ed.] |
| Subjects: | |
| Online Access: | Volltext |
| Item Description: | Includes index Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE customer value dimensions for long-term profits. ACHIEVE surprising and unbelievable! service standards. INCREASE customer loyalty with effective service recovery. DISCOVER the hidden power in service guarantees |
| Physical Description: | 1 Online-Ressource (xxii, 296 p.) |
| ISBN: | 9789810740603 9810740603 9789810740443 9810740441 9810529597 9789810529598 |
Staff View
MARC
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| dewey-full | 658.812 |
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| dewey-ones | 658 - General management |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| spelling | Kaufman, Ron Verfasser aut Up your service! strategies and action steps to delight your customers now! Ron Kaufman [Updated ed.] Singapore Ron Kaufman 2005 1 Online-Ressource (xxii, 296 p.) txt rdacontent c rdamedia cr rdacarrier Includes index Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE customer value dimensions for long-term profits. ACHIEVE surprising and unbelievable! service standards. INCREASE customer loyalty with effective service recovery. DISCOVER the hidden power in service guarantees BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer relations fast Customer services fast Wirtschaft Customer services Customer relations Consumer satisfaction Kundenorientierung (DE-588)4316837-1 gnd rswk-swf 1\p (DE-588)4048476-2 Ratgeber gnd-content Kundenorientierung (DE-588)4316837-1 s 2\p DE-604 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=548200 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Kaufman, Ron Up your service! strategies and action steps to delight your customers now! BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer relations fast Customer services fast Wirtschaft Customer services Customer relations Consumer satisfaction Kundenorientierung (DE-588)4316837-1 gnd |
| subject_GND | (DE-588)4316837-1 (DE-588)4048476-2 |
| title | Up your service! strategies and action steps to delight your customers now! |
| title_auth | Up your service! strategies and action steps to delight your customers now! |
| title_exact_search | Up your service! strategies and action steps to delight your customers now! |
| title_full | Up your service! strategies and action steps to delight your customers now! Ron Kaufman |
| title_fullStr | Up your service! strategies and action steps to delight your customers now! Ron Kaufman |
| title_full_unstemmed | Up your service! strategies and action steps to delight your customers now! Ron Kaufman |
| title_short | Up your service! |
| title_sort | up your service strategies and action steps to delight your customers now |
| title_sub | strategies and action steps to delight your customers now! |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer relations fast Customer services fast Wirtschaft Customer services Customer relations Consumer satisfaction Kundenorientierung (DE-588)4316837-1 gnd |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Consumer satisfaction Customer relations Customer services Wirtschaft Kundenorientierung Ratgeber |
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