Up your service! strategies and action steps to delight your customers now! - Kaufman, Ron (Ron Kaufman, 2005)
Includes index
Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE customer value dimensions for long-term profits. ACHIEVE surprising and unbelievable! service standards. INCREASE customer loyalty with effective service recovery. DISCOVER the hidden power in service guarantees