Organisational change and retail finance: an ethnographic perspective
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London
Routledge
2000
|
| Schriftenreihe: | Routledge international studies in money and banking
8 |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references (p. [165]-178) and index 1. Introduction -- 2. Organisational studies and empirical description -- 3. Approaches to the management of change -- 4. Ethnography and change -- 5. Taking customers seriously -- 6. The virtual customer -- 7. Taking technology seriously -- 8. Conclusion "This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies The book explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in all organisations, financial services included." "Organisational Change and Retail Finance will be of interest to all international researchers concerned with organisational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organisational studies."--BOOK JACKET. |
| Beschreibung: | 1 Online-Ressource (xii, 183 p.) |
| ISBN: | 0203257146 9780203257142 0203029992 9780203029992 9780415202640 0415202647 9781134632008 1134632002 |
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Datensatz im Suchindex
| _version_ | 1804175285264842752 |
|---|---|
| any_adam_object | |
| author | Harper, Richard |
| author_facet | Harper, Richard |
| author_role | aut |
| author_sort | Harper, Richard |
| author_variant | r h rh |
| building | Verbundindex |
| bvnumber | BV042962559 |
| collection | ZDB-4-EBA ZDB-4-EBU |
| ctrlnum | (OCoLC)50296176 (DE-599)BVBBV042962559 |
| dewey-full | 332.1/068 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 332 - Financial economics |
| dewey-raw | 332.1/068 |
| dewey-search | 332.1/068 |
| dewey-sort | 3332.1 268 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| geographic_facet | Großbritannien |
| id | DE-604.BV042962559 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:51Z |
| institution | BVB |
| isbn | 0203257146 9780203257142 0203029992 9780203029992 9780415202640 0415202647 9781134632008 1134632002 |
| language | English |
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| physical | 1 Online-Ressource (xii, 183 p.) |
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| publishDate | 2000 |
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| publisher | Routledge |
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| series2 | Routledge international studies in money and banking |
| spelling | Harper, Richard Verfasser aut Organisational change and retail finance an ethnographic perspective Richard Harper, Dave Randall and Mark Rouncefield London Routledge 2000 1 Online-Ressource (xii, 183 p.) txt rdacontent c rdamedia cr rdacarrier Routledge international studies in money and banking 8 Includes bibliographical references (p. [165]-178) and index 1. Introduction -- 2. Organisational studies and empirical description -- 3. Approaches to the management of change -- 4. Ethnography and change -- 5. Taking customers seriously -- 6. The virtual customer -- 7. Taking technology seriously -- 8. Conclusion "This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies The book explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in all organisations, financial services included." "Organisational Change and Retail Finance will be of interest to all international researchers concerned with organisational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organisational studies."--BOOK JACKET. BUSINESS & ECONOMICS / Banks & Banking bisacsh Bank management fast Bank swd Organisationswandel swd Ethnosoziologie swd Wirtschaft Bank management Bank management Great Britain Organisationswandel (DE-588)4075693-2 gnd rswk-swf Ethnosoziologie (DE-588)4220302-8 gnd rswk-swf Bank (DE-588)4004436-1 gnd rswk-swf Großbritannien Bank (DE-588)4004436-1 s Organisationswandel (DE-588)4075693-2 s Ethnosoziologie (DE-588)4220302-8 s 1\p DE-604 Randall, Dave Sonstige oth Rouncefield, Mark Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=70644 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Harper, Richard Organisational change and retail finance an ethnographic perspective BUSINESS & ECONOMICS / Banks & Banking bisacsh Bank management fast Bank swd Organisationswandel swd Ethnosoziologie swd Wirtschaft Bank management Bank management Great Britain Organisationswandel (DE-588)4075693-2 gnd Ethnosoziologie (DE-588)4220302-8 gnd Bank (DE-588)4004436-1 gnd |
| subject_GND | (DE-588)4075693-2 (DE-588)4220302-8 (DE-588)4004436-1 |
| title | Organisational change and retail finance an ethnographic perspective |
| title_auth | Organisational change and retail finance an ethnographic perspective |
| title_exact_search | Organisational change and retail finance an ethnographic perspective |
| title_full | Organisational change and retail finance an ethnographic perspective Richard Harper, Dave Randall and Mark Rouncefield |
| title_fullStr | Organisational change and retail finance an ethnographic perspective Richard Harper, Dave Randall and Mark Rouncefield |
| title_full_unstemmed | Organisational change and retail finance an ethnographic perspective Richard Harper, Dave Randall and Mark Rouncefield |
| title_short | Organisational change and retail finance |
| title_sort | organisational change and retail finance an ethnographic perspective |
| title_sub | an ethnographic perspective |
| topic | BUSINESS & ECONOMICS / Banks & Banking bisacsh Bank management fast Bank swd Organisationswandel swd Ethnosoziologie swd Wirtschaft Bank management Bank management Great Britain Organisationswandel (DE-588)4075693-2 gnd Ethnosoziologie (DE-588)4220302-8 gnd Bank (DE-588)4004436-1 gnd |
| topic_facet | BUSINESS & ECONOMICS / Banks & Banking Bank management Bank Organisationswandel Ethnosoziologie Wirtschaft Bank management Great Britain Großbritannien |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=70644 |
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