ITIL Lifecycle Essentials: Your Essential Guide for the ITIL Foundation Exam and Beyond
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Ely
IT Governance Publishing
2013
|
| Subjects: | |
| Online Access: | Volltext |
| Item Description: | Description based upon print version of record This book doesn't just cover the information required to pass the foundation exam, but goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience Includes bibliographical references Introducing service management -- Key concepts and roles -- The service lifecycle -- Service strategy -- Service design -- Service transition -- Service operation -- Continual service improvement -- Service management automation -- Service management training and qualifications -- Multiple choice exam strategies -- Further reading/resources |
| Physical Description: | 1 Online-Ressource (375 p.) |
| ISBN: | 9781849284189 1849284180 1849284172 9781849284172 |
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| 500 | |a Includes bibliographical references | ||
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| language | English |
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| spelling | Agutter, Claire Verfasser aut ITIL Lifecycle Essentials Your Essential Guide for the ITIL Foundation Exam and Beyond Ely IT Governance Publishing 2013 1 Online-Ressource (375 p.) txt rdacontent c rdamedia cr rdacarrier Description based upon print version of record This book doesn't just cover the information required to pass the foundation exam, but goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience Includes bibliographical references Introducing service management -- Key concepts and roles -- The service lifecycle -- Service strategy -- Service design -- Service transition -- Service operation -- Continual service improvement -- Service management automation -- Service management training and qualifications -- Multiple choice exam strategies -- Further reading/resources IT infrastructure library COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh IT infrastructure library blmlsh Information technology / Management local Information technology projects / Management local Support services (Management) local COMPUTERS / General bisacsh IT infrastructure library fast Computer technical support fast Information technology / Management fast Support services (Management) fast Informatik Information technology Management Support services (Management) Computer technical support http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=571562 Aggregator Volltext |
| spellingShingle | Agutter, Claire ITIL Lifecycle Essentials Your Essential Guide for the ITIL Foundation Exam and Beyond IT infrastructure library COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh IT infrastructure library blmlsh Information technology / Management local Information technology projects / Management local Support services (Management) local COMPUTERS / General bisacsh IT infrastructure library fast Computer technical support fast Information technology / Management fast Support services (Management) fast Informatik Information technology Management Support services (Management) Computer technical support |
| title | ITIL Lifecycle Essentials Your Essential Guide for the ITIL Foundation Exam and Beyond |
| title_auth | ITIL Lifecycle Essentials Your Essential Guide for the ITIL Foundation Exam and Beyond |
| title_exact_search | ITIL Lifecycle Essentials Your Essential Guide for the ITIL Foundation Exam and Beyond |
| title_full | ITIL Lifecycle Essentials Your Essential Guide for the ITIL Foundation Exam and Beyond |
| title_fullStr | ITIL Lifecycle Essentials Your Essential Guide for the ITIL Foundation Exam and Beyond |
| title_full_unstemmed | ITIL Lifecycle Essentials Your Essential Guide for the ITIL Foundation Exam and Beyond |
| title_short | ITIL Lifecycle Essentials |
| title_sort | itil lifecycle essentials your essential guide for the itil foundation exam and beyond |
| title_sub | Your Essential Guide for the ITIL Foundation Exam and Beyond |
| topic | IT infrastructure library COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh IT infrastructure library blmlsh Information technology / Management local Information technology projects / Management local Support services (Management) local COMPUTERS / General bisacsh IT infrastructure library fast Computer technical support fast Information technology / Management fast Support services (Management) fast Informatik Information technology Management Support services (Management) Computer technical support |
| topic_facet | IT infrastructure library COMPUTERS / Computer Literacy COMPUTERS / Computer Science COMPUTERS / Data Processing COMPUTERS / Hardware / General COMPUTERS / Information Technology COMPUTERS / Machine Theory COMPUTERS / Reference Information technology / Management Information technology projects / Management Support services (Management) COMPUTERS / General Computer technical support Informatik Information technology Management |
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