UCLA Anderson Business and Information Technologies (BIT) Project a Global Study of Business Practice (2012) - Mangal, Vandana (World Scientific Publishing Company, 2012)
5.1.2. Evaluation framework
Preface; Part I -- BIT Survey Reports; 1. Global Trends for Technology Adoption -- Results of the BIT Survey across Ten Countries Vandana Mangal and Uday S. Karmarkar; 1.1. Introduction; 1.2. Findings; 1.2.1. ICT adoption and budget trends; 1.2.2. Internal organization; 1.2.3. Outsourcing and Offshoring; 1.2.4. Forward facing interactions; 1.2.5. Backward facing interactions; 1.2.6. Business results; 1.2.7. Globalization; 1.3. Future Work; Acknowledgments; Bibliography; About the Authors; Uday S. Karmarkar; Vandana (Ann) Mangal
2. A Survey on Business and Information Technology in Taiwan Annual Report 2010 Ya-Ching Lee and Ting-Peng Liang2.1. Results; 2.1.1. Technology adoption/infrastructure and budget trends; 2.1.2. Internal organization; 2.1.3. Customer facing interactions; 2.1.4. Trading partner relationships; 2.1.5. Business results; 2.1.6. Organization climate/dynamic environment; 2.1.7. Globalization; APPENDIX A: SURVEY RESPONDENT SAMPLE CHARACTERISTICS; About the Authors; Ya-Ching Lee; Ting-Peng Liang
3. The Business and Information Technologies Project: The New Zealand Perspective Margo Buchanan-Oliver and Ananth Srinivasan3.1. The New Zealand Survey: Characteristics of Participating Organizations; 3.2. Results; 3.2.1. Technology adoption, infrastructure and budget trends; 3.2.2. Internal organization; 3.2.3. Customer touchpoints; 3.2.4. Customer view integration and customer segmentation; 3.2.5. CRM function automation; 3.2.6. Trading partners relationships and purchasing mechanisms; 3.2.7. Business results; 3.2.8. Globalization; 3.2.9. Selected detailed information
3.2.10. Current and planned deployment of technologies3.2.11. Impact of technology adoption on internal structure; 3.2.12. Customer segmentation; 3.2.13. Strategic areas that have shown improvement; Conclusions; About the Authors; Dr. Margo Buchanan-Oliver; Dr. Ananth Srinivasan; 4. A Survey on the Level of Utilization in Using Information Technology by Malaysia's Small and Medium Enterprises Sulaiman Ainin, Tengku Mohamed Faziharudean, Shamsul Bahri and Noor Akma Salleh; 4.1. Introduction; 4.2. Research Method; 4.3. Results of the Survey; 4.3.1. Adoption of ICT by SME.