Funeral home customer service A-Z: creating exceptional experiences for today's families
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Fort Collins, Colo.
Companion Press
©2004
|
| Subjects: | |
| Online Access: | Volltext |
| Item Description: | Cover; Copyright Page; Contents; Part One; Preface; Chapter One: Boiled Frogs and Other Phenomena; Chapter Two: The New Customer: Boomers and Beyond; Chapter Three: It's the Experience that Counts; Part Two; A; B; C; D; E; F; G; H; I; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z; Back Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements |
| Physical Description: | 1 Online-Ressource (236 pages) |
| ISBN: | 9781617220364 1617220361 1879651440 9781879651449 |
Staff View
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| indexdate | 2024-07-10T07:13:46Z |
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| isbn | 9781617220364 1617220361 1879651440 9781879651449 |
| language | English |
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| spelling | Wolfelt, Alan Verfasser aut Funeral home customer service A-Z creating exceptional experiences for today's families Alan D. Wolfelt Customer service A-Z Funeral home customer service A to Z Fort Collins, Colo. Companion Press ©2004 1 Online-Ressource (236 pages) txt rdacontent c rdamedia cr rdacarrier Cover; Copyright Page; Contents; Part One; Preface; Chapter One: Boiled Frogs and Other Phenomena; Chapter Two: The New Customer: Boomers and Beyond; Chapter Three: It's the Experience that Counts; Part Two; A; B; C; D; E; F; G; H; I; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z; Back Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements Business SCIENCE / Environmental Science (see also Chemistry / Environmental) bisacsh POLITICAL SCIENCE / Public Policy / Environmental Policy bisacsh BUSINESS & ECONOMICS / Customer Relations bisacsh Wirtschaft Undertakers and undertaking United States Undertakers and undertaking Customer services United States USA http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=318539 Aggregator Volltext |
| spellingShingle | Wolfelt, Alan Funeral home customer service A-Z creating exceptional experiences for today's families Business SCIENCE / Environmental Science (see also Chemistry / Environmental) bisacsh POLITICAL SCIENCE / Public Policy / Environmental Policy bisacsh BUSINESS & ECONOMICS / Customer Relations bisacsh Wirtschaft Undertakers and undertaking United States Undertakers and undertaking Customer services United States |
| title | Funeral home customer service A-Z creating exceptional experiences for today's families |
| title_alt | Customer service A-Z Funeral home customer service A to Z |
| title_auth | Funeral home customer service A-Z creating exceptional experiences for today's families |
| title_exact_search | Funeral home customer service A-Z creating exceptional experiences for today's families |
| title_full | Funeral home customer service A-Z creating exceptional experiences for today's families Alan D. Wolfelt |
| title_fullStr | Funeral home customer service A-Z creating exceptional experiences for today's families Alan D. Wolfelt |
| title_full_unstemmed | Funeral home customer service A-Z creating exceptional experiences for today's families Alan D. Wolfelt |
| title_short | Funeral home customer service A-Z |
| title_sort | funeral home customer service a z creating exceptional experiences for today s families |
| title_sub | creating exceptional experiences for today's families |
| topic | Business SCIENCE / Environmental Science (see also Chemistry / Environmental) bisacsh POLITICAL SCIENCE / Public Policy / Environmental Policy bisacsh BUSINESS & ECONOMICS / Customer Relations bisacsh Wirtschaft Undertakers and undertaking United States Undertakers and undertaking Customer services United States |
| topic_facet | Business SCIENCE / Environmental Science (see also Chemistry / Environmental) POLITICAL SCIENCE / Public Policy / Environmental Policy BUSINESS & ECONOMICS / Customer Relations Wirtschaft Undertakers and undertaking United States Undertakers and undertaking Customer services United States USA |
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