New service development: creating memorable experiences
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Thousand Oaks, Calif.
Sage Publications
©2000
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002 Includes bibliographical references and index A critical evaluation of the new service development process : integrating service innovation and service design / Susan Paul Johnson [and others] -- The contextual and dialectical nature of experiences / Sudheer Gupta, Mirjana Vajic -- The real-time service product : conquering customer time and space / Roland T. Rust, Richard W. Oliver -- Exploiting the service concept for service design and development / Graham Clark, Robert Johnston, Michael Shulver -- Exploring the link between product and process innovation in services / Tonya Boone -- Service capacity design with an integrated market utility-based method / Madeleine E. Pullman, John C. Goodale, Rohit Verma -- Process innovation in knowledge-intensive services / Ravi S. Behara -- Design and delivery of electronic services : implications for customer value in electronic food retailing / Gregory R. Heim, Kingshuk K. Sinha -- Information technology : worker systems in structured and unstructured environments / Cherly Gaimon, Karen Napoleon -- The location decisions of new services / Roger W. Schmenner -- Scripting the service encounter / David A. Tansik, William L. Smith -- The impact of service guarantees on service quality at Radisson hotels worldwide / Julie M. Hays, Arthur V. Hill, Susan E. Geurs -- Service recovery / Jo Ann Duffy -- Models for customer selection / Richard Metters This text addresses the issues of how to develop new service products - where the concept of service has moved from transaction to experience. The authors draw upon the expertise of internationally recognised authors |
| Beschreibung: | 1 Online-Ressource (xv, 328 pages) |
| ISBN: | 9781452221793 1452221790 0761917411 9780761917410 076191742X 9780761917427 |
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Datensatz im Suchindex
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| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
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| spelling | New service development creating memorable experiences editors, James A. Fitzsimmons & Mona J. Fitzsimmons Thousand Oaks, Calif. Sage Publications ©2000 1 Online-Ressource (xv, 328 pages) txt rdacontent c rdamedia cr rdacarrier Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002 Includes bibliographical references and index A critical evaluation of the new service development process : integrating service innovation and service design / Susan Paul Johnson [and others] -- The contextual and dialectical nature of experiences / Sudheer Gupta, Mirjana Vajic -- The real-time service product : conquering customer time and space / Roland T. Rust, Richard W. Oliver -- Exploiting the service concept for service design and development / Graham Clark, Robert Johnston, Michael Shulver -- Exploring the link between product and process innovation in services / Tonya Boone -- Service capacity design with an integrated market utility-based method / Madeleine E. Pullman, John C. Goodale, Rohit Verma -- Process innovation in knowledge-intensive services / Ravi S. Behara -- Design and delivery of electronic services : implications for customer value in electronic food retailing / Gregory R. Heim, Kingshuk K. Sinha -- Information technology : worker systems in structured and unstructured environments / Cherly Gaimon, Karen Napoleon -- The location decisions of new services / Roger W. Schmenner -- Scripting the service encounter / David A. Tansik, William L. Smith -- The impact of service guarantees on service quality at Radisson hotels worldwide / Julie M. Hays, Arthur V. Hill, Susan E. Geurs -- Service recovery / Jo Ann Duffy -- Models for customer selection / Richard Metters This text addresses the issues of how to develop new service products - where the concept of service has moved from transaction to experience. The authors draw upon the expertise of internationally recognised authors Kunderelationer Elektronisk handel Service management Innovation Produktudvikling Service BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast New products / Management fast Product management fast Service industries / Management fast Dienstensector gtt Klantenservice gtt Management gtt Aufsatzsammlung swd Dienstleistungsbetrieb swd Wirtschaft Service industries Management New products Management Product management Customer services Dienstleistungsbetrieb (DE-588)4012181-1 gnd rswk-swf 1\p (DE-588)4143413-4 Aufsatzsammlung gnd-content Dienstleistungsbetrieb (DE-588)4012181-1 s 2\p DE-604 Fitzsimmons, James A. Sonstige oth Fitzsimmons, Mona J. Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=467084 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | New service development creating memorable experiences Kunderelationer Elektronisk handel Service management Innovation Produktudvikling Service BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast New products / Management fast Product management fast Service industries / Management fast Dienstensector gtt Klantenservice gtt Management gtt Aufsatzsammlung swd Dienstleistungsbetrieb swd Wirtschaft Service industries Management New products Management Product management Customer services Dienstleistungsbetrieb (DE-588)4012181-1 gnd |
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| title | New service development creating memorable experiences |
| title_auth | New service development creating memorable experiences |
| title_exact_search | New service development creating memorable experiences |
| title_full | New service development creating memorable experiences editors, James A. Fitzsimmons & Mona J. Fitzsimmons |
| title_fullStr | New service development creating memorable experiences editors, James A. Fitzsimmons & Mona J. Fitzsimmons |
| title_full_unstemmed | New service development creating memorable experiences editors, James A. Fitzsimmons & Mona J. Fitzsimmons |
| title_short | New service development |
| title_sort | new service development creating memorable experiences |
| title_sub | creating memorable experiences |
| topic | Kunderelationer Elektronisk handel Service management Innovation Produktudvikling Service BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast New products / Management fast Product management fast Service industries / Management fast Dienstensector gtt Klantenservice gtt Management gtt Aufsatzsammlung swd Dienstleistungsbetrieb swd Wirtschaft Service industries Management New products Management Product management Customer services Dienstleistungsbetrieb (DE-588)4012181-1 gnd |
| topic_facet | Kunderelationer Elektronisk handel Service management Innovation Produktudvikling Service BUSINESS & ECONOMICS / Customer Relations Customer services New products / Management Product management Service industries / Management Dienstensector Klantenservice Management Aufsatzsammlung Dienstleistungsbetrieb Wirtschaft Service industries Management New products Management |
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