Customer service training 101:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York
American Management Association
©2011
|
| Ausgabe: | 2nd ed |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes index Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours |
| Beschreibung: | 1 Online-Ressource (vii, 230 pages) |
| ISBN: | 9780814416426 081441642X 9780814416419 0814416411 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV042959250 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 151030s2011 |||| o||u| ||||||eng d | ||
| 020 | |a 9780814416426 |c electronic bk. |9 978-0-8144-1642-6 | ||
| 020 | |a 081441642X |c electronic bk. |9 0-8144-1642-X | ||
| 020 | |a 9780814416419 |9 978-0-8144-1641-9 | ||
| 020 | |a 0814416411 |9 0-8144-1641-1 | ||
| 035 | |a (OCoLC)676695857 | ||
| 035 | |a (DE-599)BVBBV042959250 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 658.3/1245 |2 22 | |
| 100 | 1 | |a Evenson, Renee |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Customer service training 101 |c Renee Evenson |
| 250 | |a 2nd ed | ||
| 264 | 1 | |a New York |b American Management Association |c ©2011 | |
| 300 | |a 1 Online-Ressource (vii, 230 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes index | ||
| 500 | |a Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package | ||
| 500 | |a From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours | ||
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Employees | |
| 650 | 4 | |a Training of | |
| 650 | 4 | |a Business | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Training |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Mentoring & Coaching |2 bisacsh | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services |x Training | |
| 650 | 4 | |a Customer relations |x Training | |
| 650 | 4 | |a Employees |x Training | |
| 856 | 4 | 0 | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=342817 |x Aggregator |3 Volltext |
| 912 | |a ZDB-4-EBU | ||
| 940 | 1 | |q FLA_PDA_EBU | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-028385117 | ||
Datensatz im Suchindex
| _version_ | 1804175278826586112 |
|---|---|
| any_adam_object | |
| author | Evenson, Renee |
| author_facet | Evenson, Renee |
| author_role | aut |
| author_sort | Evenson, Renee |
| author_variant | r e re |
| building | Verbundindex |
| bvnumber | BV042959250 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)676695857 (DE-599)BVBBV042959250 |
| dewey-full | 658.3/1245 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3/1245 |
| dewey-search | 658.3/1245 |
| dewey-sort | 3658.3 41245 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2nd ed |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02227nmm a2200505zc 4500</leader><controlfield tag="001">BV042959250</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">151030s2011 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780814416426</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-0-8144-1642-6</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">081441642X</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">0-8144-1642-X</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780814416419</subfield><subfield code="9">978-0-8144-1641-9</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0814416411</subfield><subfield code="9">0-8144-1641-1</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)676695857</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV042959250</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.3/1245</subfield><subfield code="2">22</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Evenson, Renee</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Customer service training 101</subfield><subfield code="c">Renee Evenson</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">2nd ed</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York</subfield><subfield code="b">American Management Association</subfield><subfield code="c">©2011</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (vii, 230 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes index</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Employees</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Training of</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Training</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Mentoring & Coaching</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Training</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield><subfield code="x">Training</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Employees</subfield><subfield code="x">Training</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=342817</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBU</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FLA_PDA_EBU</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028385117</subfield></datafield></record></collection> |
| id | DE-604.BV042959250 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:45Z |
| institution | BVB |
| isbn | 9780814416426 081441642X 9780814416419 0814416411 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028385117 |
| oclc_num | 676695857 |
| open_access_boolean | |
| physical | 1 Online-Ressource (vii, 230 pages) |
| psigel | ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | American Management Association |
| record_format | marc |
| spelling | Evenson, Renee Verfasser aut Customer service training 101 Renee Evenson 2nd ed New York American Management Association ©2011 1 Online-Ressource (vii, 230 pages) txt rdacontent c rdamedia cr rdacarrier Includes index Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours Customer relations Customer services Employees Training of Business BUSINESS & ECONOMICS / Training bisacsh BUSINESS & ECONOMICS / Mentoring & Coaching bisacsh Wirtschaft Customer services Training Customer relations Training Employees Training http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=342817 Aggregator Volltext |
| spellingShingle | Evenson, Renee Customer service training 101 Customer relations Customer services Employees Training of Business BUSINESS & ECONOMICS / Training bisacsh BUSINESS & ECONOMICS / Mentoring & Coaching bisacsh Wirtschaft Customer services Training Customer relations Training Employees Training |
| title | Customer service training 101 |
| title_auth | Customer service training 101 |
| title_exact_search | Customer service training 101 |
| title_full | Customer service training 101 Renee Evenson |
| title_fullStr | Customer service training 101 Renee Evenson |
| title_full_unstemmed | Customer service training 101 Renee Evenson |
| title_short | Customer service training 101 |
| title_sort | customer service training 101 |
| topic | Customer relations Customer services Employees Training of Business BUSINESS & ECONOMICS / Training bisacsh BUSINESS & ECONOMICS / Mentoring & Coaching bisacsh Wirtschaft Customer services Training Customer relations Training Employees Training |
| topic_facet | Customer relations Customer services Employees Training of Business BUSINESS & ECONOMICS / Training BUSINESS & ECONOMICS / Mentoring & Coaching Wirtschaft Customer services Training Customer relations Training Employees Training |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=342817 |
| work_keys_str_mv | AT evensonrenee customerservicetraining101 |