The librarian's guide to negotiation winning strategies for the digital age - Ashmore, Beth (Information Today, Inc., 2012)
Includes bibliographical references and index
Translating negotiation expertise for the library world -- Negotiation advice from library leaders and vendors -- The power and pitfalls of consortial negotiation -- Negotiating in times of economic stress -- Negotiating with funding sources and user communities -- Playing hardball : when to get tough and when to walk away -- Negotiating in the era of publisher consolidation and the big deal -- Eresource management, workflows, and standardization -- Negotiating in the age of open access, open source, and free Internet resources -- Appendix A. How to research a forthcoming negotiation -- Appendix B. Useful resources -- Appendix C. Sample licensing and negotiation checklists -- Appendix D. Digital tools, netiquette, and negotiation -- Appendix E. Theory in practice: understanding communication
Librarians negotiate every day with vendors, funding agencies, administrators, employees, co-workers, and patrons-yet the art of negotiation receives little attention in library education and training. This practical guide by three experienced librarian-negotiators will help you develop the mindset, skills, and confidence you need to negotiate effectively in any situation. The authors provide an in-depth look at negotiation in theory and practice, share tactics and strategies of top negotiators, offer techniques for overcoming emotional responses to conflict, recall successful outcomes and deals gone awry, and demonstrate the importance of negotiating expertise to libraries and library careers. The result is an eye-opening survey into the true nature of negotiation-both as a form of communication and as a tool you can use to create sustainable collections and improve library service in the digital age