Holdings: Lean six sigma in IT management

Lean six sigma in IT management: enhancing quality and productivity

Saved in:

Bibliographic Details
Main Authors:	Dahm, Markus H. 1966- (Author), Mohos, Csaba (Author)
Format:	Book
Language:	English
Published:	Berlin Erich Schmidt Verlag [2013]
Subjects:	Prozessmanagement Informationstechnik Unternehmen Six Sigma Produktivität Lean Management
Online Access:	Inhaltstext Inhaltsverzeichnis
Item Description:	Literaturangaben
Physical Description:	172 Seiten Illustrationen 24 cm
ISBN:	3503141847 9783503141845

Staff View

MARC


LEADER	00000nam a2200000 c 4500
001	BV042928564
003	DE-604
005	20151103
007	t
008	151015s2013 gw a\|\|\| \|\|\|\| 00\|\|\| eng d
015			\|a 12,N44 \|2 dnb
015			\|a 13,A28 \|2 dnb
016	7		\|a 1027077218 \|2 DE-101
020			\|a 3503141847 \|9 3-503-14184-7
020			\|a 9783503141845 \|c kart. : EUR 29.95 (DE), EUR 30.80 (AT), sfr 39.00 (freier Pr.) \|9 978-3-503-14184-5
024	3		\|a 9783503141845
035			\|a (OCoLC)820457655
035			\|a (DE-599)DNB1027077218
040			\|a DE-604 \|b ger \|e rda
041	0		\|a eng
044			\|a gw \|c XA-DE-BE
049			\|a DE-M347
082	0		\|a 658.514 \|2 22/ger
084			\|a QP 321 \|0 (DE-625)141854: \|2 rvk
084			\|a QP 345 \|0 (DE-625)141866: \|2 rvk
084			\|a SR 860 \|0 (DE-625)143367: \|2 rvk
084			\|a 650 \|2 sdnb
100	1		\|a Dahm, Markus H. \|d 1966- \|e Verfasser \|0 (DE-588)171406931 \|4 aut
245	1	0	\|a Lean six sigma in IT management \|b enhancing quality and productivity \|c by Dr. Markus H. Dahm and Csaba Mohos
264		1	\|a Berlin \|b Erich Schmidt Verlag \|c [2013]
264		4	\|c © 2013
300			\|a 172 Seiten \|b Illustrationen \|c 24 cm
336			\|b txt \|2 rdacontent
337			\|b n \|2 rdamedia
338			\|b nc \|2 rdacarrier
500			\|a Literaturangaben
650	0	7	\|a Prozessmanagement \|0 (DE-588)4353072-2 \|2 gnd \|9 rswk-swf
650	0	7	\|a Informationstechnik \|0 (DE-588)4026926-7 \|2 gnd \|9 rswk-swf
650	0	7	\|a Unternehmen \|0 (DE-588)4061963-1 \|2 gnd \|9 rswk-swf
650	0	7	\|a Six Sigma \|0 (DE-588)7604241-8 \|2 gnd \|9 rswk-swf
650	0	7	\|a Produktivität \|0 (DE-588)4047364-8 \|2 gnd \|9 rswk-swf
650	0	7	\|a Lean Management \|0 (DE-588)4300840-9 \|2 gnd \|9 rswk-swf
689	0	0	\|a Unternehmen \|0 (DE-588)4061963-1 \|D s
689	0	1	\|a Informationstechnik \|0 (DE-588)4026926-7 \|D s
689	0	2	\|a Prozessmanagement \|0 (DE-588)4353072-2 \|D s
689	0	3	\|a Lean Management \|0 (DE-588)4300840-9 \|D s
689	0	4	\|a Produktivität \|0 (DE-588)4047364-8 \|D s
689	0	5	\|a Six Sigma \|0 (DE-588)7604241-8 \|D s
689	0		\|5 DE-604
700	1		\|a Mohos, Csaba \|e Verfasser \|4 aut
776	0	8	\|i Erscheint auch als \|n Online-Ausgabe \|z 978-3-503-14185-2
856	4	2	\|m X:MVB \|q text/html \|u http://deposit.dnb.de/cgi-bin/dokserv?id=4164977&prov=M&dok_var=1&dok_ext=htm \|3 Inhaltstext
856	4	2	\|m DNB Datenaustausch \|q application/pdf \|u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028355489&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA \|3 Inhaltsverzeichnis
943	1		\|a oai:aleph.bib-bvb.de:BVB01-028355489

Record in the Search Index

_version_	1806332610369028096
adam_text	IMAGE 1 TABLE OF CONTENTS PREFACE 5 LIST OF ABBREVIATIONS 9 LIST OF FIGURES 11 1 INTRODUCTION 15 1.1 INITIAL SITUATION 15 1.2 TODAY'S CHALLENGES 16 1.3 OBJECTIVES 18 1.4 REFERENCE TO PRECEDING PUBLICATIONS 18 2 LEAN MANAGEMENT 25 2.1 INTRODUCTION 25 2.2 TOYOTA PRODUCTION SYSTEM (TPS) 25 2.3 LEAN PRINCIPLES 30 2.4 GUIDING IDEAS OF LEAN MANAGEMENT 37 2.5 LEAN ORGANIZATION 38 2.6 SUMMARY 40 3 SIX SIGMA 45 3.1 INTRODUCTION 45 3.2 STATISTICAL INTERPRETATION 46 3.3 STAFF INFRASTRUCTURE 49 3.4 PROJECT MANAGEMENT METHODS 52 3.5 PROJECT SELECTION 57 3.6 TOLLGATE REVIEWS 59 3.7 SUMMARY 60 4 LEAN SIX SIGMA 65 4.1 INTRODUCTION 65 4.2 DEPLOYMENT 65 4.3 ORGANIZATIONAL STRUCTURE 68 4.4 TRAINING 70 4.5 CRITICAL SUCCESS FACTORS 72 4.6 SUMMARY 76 5 SPECIFICS O F SERVICE QUALITY 79 5.1 INTRODUCTION 79 5.2 CHARACTERISTICS OF SERVICES 79 5.3 DEFINITION OF SERVICE QUALITY 81 7 HTTP://D-NB.INFO/1027077218 IMAGE 2 TABLE OF CONTENTS 5.4 DETERMINANTS OF SERVICE QUALITY 81 5.5 H U M A N IMPACT O N SERVICE QUALITY 82 5.6 SUMMARY 84 6 INFORMATION TECHNOLOGY MANAGEMENT 87 6.1 INTRODUCTION 87 6.2 STRATEGIC CHALLENGES OF IT MANAGEMENT 88 6.3 EXPECTATIONS OF IT SERVICE CONSUMERS 89 6.4 ITIL AS BEST-PRACTICE OF IT SERVICE MANAGEMENT 91 6.5 LEAN SIX SIGMA AS CONTINUAL SERVICE IMPROVEMENT APPROACH 96 6.6 LEAN SIX SIGMA IMPLEMENTATION IN IT 103 6.7 SUMMARY 104 7 EMPIRICAL RESEARCH DESIGN 109 7.1 INTRODUCTION 109 7.2 OBJECTIVES OF THE EMPIRICAL RESEARCH 109 7.3 DESIGN OF THE WITHIN-CASE ANALYSIS 110 7.4 DESIGN OF THE CROSS-CASE ANALYSIS I L L 7.5 SUMMARY 113 8 CASE STUDY ANALYSIS 117 8.1 INTRODUCTION 117 8.2 DEUTSCHE TELEKOM AG 117 8.3 IBM DEUTSCHLAND BUSINESS SERVICES G M B H 126 8.4 EUROPEAN LIFE INSURER 131 8.5 T-SYSTEMS INTERNATIONAL G M B H 136 8.6 VR KREDITWERK AG 141 8.7 CROSS-CASE ANALYSIS 144 8.8 SUMMARY 147 9 RECOMMENDATIONS 151 9.1 INTRODUCTION 151 9.2 DEPLOYMENT 151 9.3 ORGANIZATION 152 9.4 SCOPE OF APPLICATION 154 9.5 CRITICAL SUCCESS FACTORS 154 9.6 SUMMARY 156 10 CONCLUSION 159 11 OUTLOOK 163 REFERENCES 165 ABOUT THE AUTHORS 171
any_adam_object	1
author	Dahm, Markus H. 1966- Mohos, Csaba
author_GND	(DE-588)171406931
author_facet	Dahm, Markus H. 1966- Mohos, Csaba
author_role	aut aut
author_sort	Dahm, Markus H. 1966-
author_variant	m h d mh mhd c m cm
building	Verbundindex
bvnumber	BV042928564
classification_rvk	QP 321 QP 345 SR 860
ctrlnum	(OCoLC)820457655 (DE-599)DNB1027077218
dewey-full	658.514
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.514
dewey-search	658.514
dewey-sort	3658.514
dewey-tens	650 - Management and auxiliary services
discipline	Informatik Wirtschaftswissenschaften
format	Book
fullrecord	<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nam a2200000 c 4500</leader><controlfield tag="001">BV042928564</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20151103</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">151015s2013 gw a\|\|\| \|\|\|\| 00\|\|\| eng d</controlfield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">12,N44</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">13,A28</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">1027077218</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">3503141847</subfield><subfield code="9">3-503-14184-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783503141845</subfield><subfield code="c">kart. : EUR 29.95 (DE), EUR 30.80 (AT), sfr 39.00 (freier Pr.)</subfield><subfield code="9">978-3-503-14184-5</subfield></datafield><datafield tag="024" ind1="3" ind2=" "><subfield code="a">9783503141845</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)820457655</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)DNB1027077218</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">XA-DE-BE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-M347</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.514</subfield><subfield code="2">22/ger</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 321</subfield><subfield code="0">(DE-625)141854:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 345</subfield><subfield code="0">(DE-625)141866:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">SR 860</subfield><subfield code="0">(DE-625)143367:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">650</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Dahm, Markus H.</subfield><subfield code="d">1966-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)171406931</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Lean six sigma in IT management</subfield><subfield code="b">enhancing quality and productivity</subfield><subfield code="c">by Dr. Markus H. Dahm and Csaba Mohos</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Berlin</subfield><subfield code="b">Erich Schmidt Verlag</subfield><subfield code="c">[2013]</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2013</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">172 Seiten</subfield><subfield code="b">Illustrationen</subfield><subfield code="c">24 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Literaturangaben</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Prozessmanagement</subfield><subfield code="0">(DE-588)4353072-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Informationstechnik</subfield><subfield code="0">(DE-588)4026926-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Six Sigma</subfield><subfield code="0">(DE-588)7604241-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Produktivität</subfield><subfield code="0">(DE-588)4047364-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Lean Management</subfield><subfield code="0">(DE-588)4300840-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Informationstechnik</subfield><subfield code="0">(DE-588)4026926-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Prozessmanagement</subfield><subfield code="0">(DE-588)4353072-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Lean Management</subfield><subfield code="0">(DE-588)4300840-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="4"><subfield code="a">Produktivität</subfield><subfield code="0">(DE-588)4047364-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="5"><subfield code="a">Six Sigma</subfield><subfield code="0">(DE-588)7604241-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Mohos, Csaba</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">978-3-503-14185-2</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">X:MVB</subfield><subfield code="q">text/html</subfield><subfield code="u">http://deposit.dnb.de/cgi-bin/dokserv?id=4164977&prov=M&dok_var=1&dok_ext=htm</subfield><subfield code="3">Inhaltstext</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">DNB Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028355489&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028355489</subfield></datafield></record></collection>
id	DE-604.BV042928564
illustrated	Illustrated
indexdate	2024-08-03T02:43:36Z
institution	BVB
isbn	3503141847 9783503141845
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-028355489
oclc_num	820457655
open_access_boolean
owner	DE-M347
owner_facet	DE-M347
physical	172 Seiten Illustrationen 24 cm
publishDate	2013
publishDateSearch	2013
publishDateSort	2013
publisher	Erich Schmidt Verlag
record_format	marc
spelling	Dahm, Markus H. 1966- Verfasser (DE-588)171406931 aut Lean six sigma in IT management enhancing quality and productivity by Dr. Markus H. Dahm and Csaba Mohos Berlin Erich Schmidt Verlag [2013] © 2013 172 Seiten Illustrationen 24 cm txt rdacontent n rdamedia nc rdacarrier Literaturangaben Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Six Sigma (DE-588)7604241-8 gnd rswk-swf Produktivität (DE-588)4047364-8 gnd rswk-swf Lean Management (DE-588)4300840-9 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Informationstechnik (DE-588)4026926-7 s Prozessmanagement (DE-588)4353072-2 s Lean Management (DE-588)4300840-9 s Produktivität (DE-588)4047364-8 s Six Sigma (DE-588)7604241-8 s DE-604 Mohos, Csaba Verfasser aut Erscheint auch als Online-Ausgabe 978-3-503-14185-2 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=4164977&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028355489&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Dahm, Markus H. 1966- Mohos, Csaba Lean six sigma in IT management enhancing quality and productivity Prozessmanagement (DE-588)4353072-2 gnd Informationstechnik (DE-588)4026926-7 gnd Unternehmen (DE-588)4061963-1 gnd Six Sigma (DE-588)7604241-8 gnd Produktivität (DE-588)4047364-8 gnd Lean Management (DE-588)4300840-9 gnd
subject_GND	(DE-588)4353072-2 (DE-588)4026926-7 (DE-588)4061963-1 (DE-588)7604241-8 (DE-588)4047364-8 (DE-588)4300840-9
title	Lean six sigma in IT management enhancing quality and productivity
title_auth	Lean six sigma in IT management enhancing quality and productivity
title_exact_search	Lean six sigma in IT management enhancing quality and productivity
title_full	Lean six sigma in IT management enhancing quality and productivity by Dr. Markus H. Dahm and Csaba Mohos
title_fullStr	Lean six sigma in IT management enhancing quality and productivity by Dr. Markus H. Dahm and Csaba Mohos
title_full_unstemmed	Lean six sigma in IT management enhancing quality and productivity by Dr. Markus H. Dahm and Csaba Mohos
title_short	Lean six sigma in IT management
title_sort	lean six sigma in it management enhancing quality and productivity
title_sub	enhancing quality and productivity
topic	Prozessmanagement (DE-588)4353072-2 gnd Informationstechnik (DE-588)4026926-7 gnd Unternehmen (DE-588)4061963-1 gnd Six Sigma (DE-588)7604241-8 gnd Produktivität (DE-588)4047364-8 gnd Lean Management (DE-588)4300840-9 gnd
topic_facet	Prozessmanagement Informationstechnik Unternehmen Six Sigma Produktivität Lean Management
url	http://deposit.dnb.de/cgi-bin/dokserv?id=4164977&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028355489&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT dahmmarkush leansixsigmainitmanagementenhancingqualityandproductivity AT mohoscsaba leansixsigmainitmanagementenhancingqualityandproductivity

Holdings

There is no print copy available.

Interlibrary loan Place Request Caution: Not in THWS collection! Description

MARC

Record in the Search Index

There is no print copy available.

Similar Items