Interpersonal communication: everyday encounters
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston, MA
Cengage Learning
2014
|
| Edition: | 8. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXII, 405 S. Ill., graph. Darst. |
| ISBN: | 9781285445830 |
Staff View
MARC
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| 100 | 1 | |a Wood, Julia T. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Interpersonal communication |b everyday encounters |c Julia T. Wood |
| 250 | |a 8. ed. | ||
| 264 | 1 | |a Boston, MA |b Cengage Learning |c 2014 | |
| 300 | |a XXII, 405 S. |b Ill., graph. Darst. | ||
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Record in the Search Index
| _version_ | 1804175185079697408 |
|---|---|
| adam_text | Contents
Communication in Everyday Life
Preface
Introduction
vit
xvi
xv ii
1
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chapter chapter
a mmi шоес at іиїші personal EMOTIONS AND
COMMUNICATION t €®I^UNICAT!!©N ША
chapter chapter
COMMUNICATION шш COM^iMICATBON CLIMATE? THE
PERSONAL IDENTITY A4 FOUNDATION CM:i PERSONAL
chapter PERCEPTION AND RELATIONSHIPS chapter Ш7
COMMUNICATION 73 MANAGING CONFLICT IN
chapter RELATIONSHIPS 1 246
THE WORLD OF WORDS ЮЗ chapter
chapter ТІШ WAAiLA іЗЖтШі W 5 caia; таз FRIENDSHIPS IN OUR LIVES chapter
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Epilogue: Continuing the Conversation
Glossary
References
Index
36l
JÓ5
37?
397
Brief Contents
CONTENTS
Communication in Everyday Life xvi Participating Effectively in a Diverse Society 27
Preface xv a Communication in Everyday Life—Diversity:
Introduction 1 Communicating in a Multicultural World 28
PRINCIPLES OF INTERPERSONAL COMMUNICATION 28
PART ONE The Fabric of Principle 1: We Cannot Not Communicate 28
Interpersonal Comrnunicotion Principle 2: Interpersonal Communication
I Is Irreversible 29
chapter Principle 3: Interpersonal Communication
A VTwA Loose .Ac՛ Involves Ethical Choices 29
IlNTliKPEKSONAS; Principle 4: People Construct Meanings
DEFINING INTERPERSONAL in Interpersonal Communication 30
COMMUNICATION Ti Principle 5: Metacommunication
A Communication Continuum 12 Affects Meanings 30
Communication in Everyday Life- Workplace: Diagnosis: Cultural Principle 6: Interpersonal Communication Develops and Sustains Relationships 32
Mtscomm,unication 12 Principle 7: Interpersonal
Communication in Everyday Life—Insight: Poor Communication Is Not a Panacea 33
Interpersonal Communication as the Principle 8: Interpersonal Communication
Number One Cause of Divorce ?3 Effectiveness Can Be Learned 33
Features of Interpersonal Communication 14 SOCIAL MEDIA IN EVERYDAY LIFE 33
MODELS OF INTERPERSONAL GUIDELINES FOR INTERPERSONAL
COMMUNICATION 19 COMMUNICATION COMPETENCE 33
Linear Models 20 Develop a Range of Skills 35
Interactive Models 21 Adapt Communication Appropriately 35
Transactional Models 21 Engage in Dual Perspective 36
The Interpersonal Imperative 22 Monitor Your Communication 38
Physical Needs 22 Commit to Ethical Communication 38
Safety Needs 23 Chapter Summary 39
Belonging Needs 24 Key Concepts 40
Communication in Everyday Life— Social Media: Social Networking on the Job 24 Continuing the Conversation 40
Self-Esteem Needs 25 Assessing Yourself 40
Communication in Everyday Life—Diversity: Everyday Skills 41
Missing Socialization 25 Engaging with Ideas 43
Self-Actualization Needs 26 Thinking Critically 43
Content
chapter
COMMUNICATION
AND PERSONAL IDENTITY
chapter
PERCEPTION AND
44 COMMUNICATION
73
Communication in Everyday Life—Social Media:
Wonderful Me 46
WHAT IS THE SELF? 46
The Self Arises in Communication with Others 46
Particular Others 47
Communication in Everyday Life-Workplace:
A New Job for Dad 49
The Generalized Other 54
Communication in Everyday Life—Diversity:
What Does Learning Mean? 55
Communication in Everyday Life-Diversity:
David and Brenda 57
PRESENTING AND NEGOTIATING
8 IDENTITY
SOCIAL MEDIA AND PERSONAL IDENTITY 61
GUIDELINES FOP ENRICHING THE SELF 62
Make a Firm Commitment
to Personal Growth 62
Gain and Use Knowledge
to Support Personal Growth 62
Self-Disclose when Appropriate 64
Set Goals That Are Realistic and Fair 65
Seek Contexts That Support
Personal Change 67
Chapter Summary 68
Key Concepts 69
Continuing the Conversation 69
Assessing Yourself 70
Your Form 70
Form for Person Who Knows You Well 70
Everyday Skills /7
Engaging with Ideas 72
Thinking Critically 72 •
THE PROCESS OF HUMAN PERCEPTION 75
Selection 75
Communication in Everyday Life-Social Media:
Inattention Blindness 76
Organization 77
Communication in Everyday Life-Diversity:
Which Line is Longer? 77
Communication in Everyday Life-Workplace:
Racial Stereotypes in the Workplace 80
Communication in Everyday Life-
Diversity: “I Can’t Understand the
Teacher’s Accent.” 81
Interpretation 8l
Communication in Everyday Life-Insight:
Thinking Your Way to a Good Relationship 84
INFLUENCES ON PERCEPTION M
Physiology 84
Expectations 85
Age 85
Culture 86
Cognitive Abilities 88
Self 90
SOCIAL MEDIA AND PERCEPTION 90
GUIDELINES FOR IMPROVING
PERCEPTION AND COMMUNICATION 91
Recognize That All Perceptions Are
Partial and Subjective 92
Avoid Mind Reading 92
Check Perceptions with Others 93
Distinguish between Facts and Inferences 94
Guard against the Self-Serving Bias 94
Guard against the Fundamental
Attribution Error 95
Monitor Labels 95
• ;.· ii r r
Contents
Communication in Everyday Life-Insight:
The Truth, the Whole Truth, and Nothing but
the Truth 97
Chapter Summary 96
Key Concepts 99
Continuing the Conversation 99
Everyday Skills 99
Engaging with Ideas 707
Thinking Critically 102
chapter
THE SYMBOLIC NATU M
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Symbols Are Arbitrary 105
Symbols Are Ambiguous 106
Symbols Are Abstract 107
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Language and Culture Reflect Each Other 108
Communication in Everyday Life-Social
Media: Google V Us 108
Communication in Everyday Life-Diversity:
Our Multicultural Language 709
The Meanings of Language Are Subjective 109
Language Use Is Rule-Guided no
Punctuation Shapes Meaning 111
mfmouc abilities m
Language Defines Phenomena 112
Communication in Everyday Life-Diversity:
Everything Has a Name! 773
Language Evaluates 114
Language Organizes Perceptions lió
Language A llows Hypothetical Thought 117
Communication in Everyday Life-Workplace:
Police Have New Tool for Detecting Lies ii8
Language Allows Self-Reflection 118
SPEECH COMMUNITIES 119
Gendered Speech Communities 120
Social Media and Verbal Communication 123
GUIDELINES FOR IMPROVING VERBAL
COMMUNICATION 123
Engage in Dual Perspective 123
Communication in Everyday Life-Social
Media: Urban Dictionary in the Courtroom 123
Own Your Feelings and Thoughts 124
Respect What Others Say about Their
Feelings and Thoughts 126
Communication in Everyday Life-Diversity:
Respecting Others Experiences 126
Strive for Accuracy and Clarity 127
Chapter Summary 128
Key Concepts 129
Continuing the Conversation 129
Assessing Yourself 130
Everyday Skills 130
Engaging with Ideas 132
Thinking Critically 132
chapter
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DEFINING NONVERBAL COMMUNICATION 13S
Similarities between Verbal and Nonverbal Communication 135
Differences between Verbal and Nonverbal Communication 137
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Nonverbal Communication May Supplement
or Replace Verbal Communication 138
Nonverbal Communication
May Regulate Interaction 138
Nonverbal Communication Often
Establishes Relationship-Level Meanings 139
Contents
Communication, in Everyday Life-Social
Media: FoMO 739
Nonverbal Communication Reflects
and Expresses Cultural Values 141
TYPES OF NONVERBAL COMMUNICATION 143
Kinesics 143
Communication in Everyday Life-Workplace:
Cultural Differences in Workplace
Nonverbal Communication 143
Haptics 144
Physical Appearance 145
Communication in Everyday Life-Insight:
Kiss = 6.4 Calories 145
Communication in Everyday Life—Insight:
Beauty for Sale 146
Artifacts 147
Communication in Everyday Life-Diversity:
Kwanzaa 148
Environmental Factors 148
Proxemics and Personal Space 149
Chronemics 150
Paralanguage 150
Silence 151
SOCIAL MEDIA AND
NONVERBAL COMMUNICATION 152
GUIDELINES FOR IMPROVING
NONVERBAL COMMUNICATION 153
Monitor Your Nonverbal Communication 153
Interpret Others’ Nonverbal
Communication Tentatively 153
Communication in Everyday Life—Diversity:
Policing a Multicultural Society 154
Chapter Summary 156
Key Concepts 156
Continuing the Conversation 157
Assessing Yourself 157
Everyday Skills 158
Engaging with Ideas 759
Thinking Critically 160
chapter
MINDFUL LISTENING 161
THE LISTENING PROCESS 163
Communication in Everyday Life-
Workplace: Good Listening = Career
Advancement 163
Mindfulness 164
Physically Receiving Messages 164
Communication in Everyday Life—Social
Media: The Illusion of Competence 165
Selecting and Organizing Material 166
Interpreting Communication 166
Responding 167
Remembering 167
OBSTACLES TO MINIM’IJL USTEMilNiC ii66
External Obstacles 168
Communication in Everyday
Life—Social Media: Technological
Overload 169
Internal Obstacles 170
Communication in Everyday Life—Workplace:
Cookbook Medicine 171
FORMS OF NONLISTENING 173
Pseudolistening 173
Monopolizing 174
Selective Listening 175
Defensive Listening 175
Ambushing 176
Literal Listening 176
ADAPTING ySTEL iSLIC TO
COMMUNICATION GOALS Wt!
Listening for Pleasure 177
Listening for Information 177
Listening to Support Others 179
SOCIAL MEDIA AND LISTENING №i
Communication in Everyday Life-Insight:
Listener of the Year 181
Contents
GUIDELINES FOR EFFECTIVE LISTENING 182
Be Mindful 182
Adapt Listening Appropriately 182
Listen Actively 183
Chapter Summary 183
Key Concepts 184
Continuing the Conversation 184
Everyday Skills 185
Engaging with Ideas 187
Thinking Critically 187
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CAAfiONAL INTiLLieiNGi m
Communication in Everyday
Life-Workplace: EQ and Career
Advancement 192
UNDERSTANDING EMOTIONS 193
Communication in Everyday Life-Social
Media: The Dragonfly Effect 194
Physiological Influences on Emotions 194
Perceptual Influences on Emotions 194
Cultural Influences on Emotions 196
Communication in Everyday Life-Diversity:
The Social Shaping of Grief 197
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Reasons We May Not Express Emotions 201
Communication in Everyday Life-Diversity:
Sugar and Spice and Bullying! 202
I he Ineffective Expression of Emotions 204
Communication in Everyday Life—Workplace:
EQ on the Job 204
Communication in Everyday Life—Workplace:
What the ###//***/ Is Going On at This
**@@#/// Company? 205
SOCIAL MEDIA AND EMOTIONS 206
GUIDELINES FOR COMMUNICATING
EMOTIONS EFFECTIVELY 207
Identify Your Emotions 207
Choose Whether and How to Express
Emotions 208
Own Your Feelings 209
Monitor Your Self-Talk 209
Adopt a RationaHEmotive Approach to
Feelings 210
Respond Sensitively When Others
Communicate Emotions 211
Chapter Summary 212
Key Concepts 212
Continuing the Conversation 213
Assessing Yourself 214
Everyday Skills 215
Engaging with Ideas 216
Thinking Critically 216
chapter
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Investment 220
Commitment 220
Trust 221
Communication in Everyday Life—Insight:
What Keeps Relationships Together? 221
Comfort with Relational Dialectics 223
Communication in Everyday Life—Diversity:
Dialogue and Doing: Alternate Paths to
Closeness 225
contents
CONFIRMING AND DISCONFIRMING
CLIMATES 226
Levels of Confirmation and Disconfirmation 227
Confirming and Disconfirming
Communication 229
Communication in Everyday Life—Diversity:
Guidelines for Confirming Communication
with People with Disabilities 230
Communication in Everyday Life—Social Media:
Online Support 231
Communication in Everyday Life-Workplace:
Scolding Doesn t Motivate 232
Communication in Everyday Life—Workplace:
Mentoring Relationships 234
SOCIAL MEDIA AND COMMUNICATION
CLIMATE 2M
GUIDELINES FOR CREATING
AND SUSTAINING CONFIRMING
climates m
Actively Use Communication
to Build Confirming Climates 236
Accept and Confirm Others 236
Affirm and Assert Yourself 237
Respect Diversity in Relationships 238
Respond Constructively to Criticism 239
Chapter Summary 240
Key Concepts 241
Continuing the Conversation 241
Everyday Skills 242
Engaging with Ideas 245
Thinking Critically 245
chapter
jjVilA HAci S M Cs N 8=* it 4 li C ii li u՝՝^
KELATI0NSH1PS 246
DEFINING INTERPERSONAL CONFLICT 250
Expressed Tension 250
Interdependence 250
Perceived Incompatible Goals 251
The Felt Need for Resolution 251
PRINCIPLES OF CONFLICT 25Ì
Principle l: Conflict Is Natural in Most
Western Relationships 251
Principle 2: Conflict May Be Expressed
Overtly or Covertly 252
Principle 3: Social Groups Shape the
Meaning of Conflict Behaviors 254
Principle 4: Conflict Can Be Managed
Weil or Poorly 256
Principle 5.’ Conflict Can Be Good for
Individuals and Relationships 256
ORIENTATIONS TO CONFLICT 257
Lose-Lose 257
Win-Lose 258
Win-Win 259
Communication in Everyday Life—Workplace:
Japanese and American Styles of
Negotiation 259
RESPONSES TO CONFLICT 260
The Exit Response 260
The Neglect Response 261
The Loyalty Response 261
The Voice Response 261
COMMUNICATION PATTERNS DURING
CONFLICT 262
Unproductive Conflict Communication 2Ó2
Constructive Conflict Communication 264
Conflict Management Skills 267
Communication in Everyday
Life-Workplace: Conflict in the
Workplace 269
SOCIAL MEDIA AND CONFLICT :TM
GUIDELINES FOR EFFECTIVE
COMMUNICATION DURING CONFLICT 271
Focus on the Overall Communication
System 271
u ii
Contents
Communication in Everyday Life-Social External Pressures
Media: Using Social Media to Reduce 2Л Communication in Everyday Life-Diversity:
Conflict Friendships across the Life Span
Time Conflict Purposefully 272 SOCIAL MEDIA AND FRIENDSHIPS
Aim for Win-Win Conflict 273 Communication in Everyday Life—Social
Honor Yourself, Your Partner, Media: Cyberbullying
and the Relationship 274
Show Grace When Appropriate Communication in Everyday Life-Insight: 274 GUIDELINES FOR COMMUNICATION BETWEEN FRIENDS
The Communication of Forgiveness 275 Engage in Dual Perspective
Chapter Summary 276 Communicate Honestly Grow from Differences
Key Concepts 276 Don’t Sweat the Small Stuff
Continuing the Conversation 277 Communication in Everyday Life—Diversity:
Assessing Yourself 278 “I’ve held you in my heart”
Everyday Skills 279 Chapter Summary
Engaging with Ideas 280 Key Concepts
Thinking Critically 280 Continuing the Conversation Assessing Yourself
chapter Everyday Skills
li ՝ Et il là й ШШ S PS Ш Ölük IJvíkfe 1ÚÜ Engaging with Ideas
THE NATURE OF FRIENDSHIP 283 Thinking Critically
Willingness to Invest 283
Emotional Closeness 283 I
Acceptance 286 chapter
Trust 286 CCiAtAiiYAlis ioMAicTPc
Support 287 tmAtnoipspiPh: e©MÍ4mr!Iͧ ¡ietCATAc
fievelöpmint ажшіпііє Ші A-AA1A AíHíiíiCC
Communication in Everyday Life—Workplace: Dimensions of Romantic Relationships
Workplace Friendships 289 Styles of Loving
Growth Stages 290
Communication in Everyday Life—Diversity: -r; s·.·.:;·;* ;՛֊ · ■-,·· ■.·,,■■■ , ՛ / ■ ՛՛ ՛ - .rút..., ..v, 1:՛; v : L Aa_cj· ,,;t. ■ .r: ... ··՛՛
Friendships around the World 292 5·· 1! •՝ic-p ;;c·՝‘C’՝?rpc
Deterioration Stages 292 Growth
• ՛ і; 1 gli Щ О ti P 0 і W H H ii в % Communication in Everyday Life—
Diversity: Development of Interracial
Internal iensions 293 Relationships
Communication in Everyday Life-Insight: Communication in Everyday Life—Insight:
Just Friends? 294 Valentines Day
295
295
297
29ő
298
299
299
300
301
зо?
302
302
302
303
304
305
306
309
зп
315
3?6
378
Contents
Navigation 319
Communication in Everyday Life-Workplace:
Workplace Romance 320
Deterioration 321
Communication in Everyday Life—Insight:
Ambiguous Loss 321
Communication in Everyday Life—Social
Media: Cybermemorials 322
SOCIAL MEDIA AND ROMANTIC
RELATIONSHIPS 323
GUIDELINES FOR COMMUNICATING IN
ROMANTIC RELATIONSHIPS 324
Engage in Dual Perspective 324
Practice Safe Sex 325
Communication in Everyday Life-Insight:
Facts about Sexually Transmitted
Diseases 325
Manage Conflict Constructively 327
Adapt Communication to Maintain
Long-Distance Relationships 329
Chapter Summary 330
Key Concepts 330
Continuing the Conversation 330
Assessing Yourself 331
Everyday Skills 332
Engaging with ideas 333
Thinking Critically 333
chapter
;li,C PcieMitS ÿpp.
siviRShY in family Lire me,
Diverse Forms of Families 337
Diverse Goals
for Families 339
Communication in Everyday Life-Insight:
Voluntary Kin 339
Cultural Diversity of Family Forms 341
Diverse Family Types 341
Communication in Everyday Life-Workplace.*
Breadwinning-lncreasingly a Shared
Responsibility 341
COMMUNICATION IN FAMILIES 342
Elements in Family Communication 342
Communication in Everyday Life-Diversity:
Love Languages 343
Communication Patterns 344
THE FAMILY LIFE CYCLE 34S
Communication in Everyday Life-Insight:
Difficult Dialogues 345
Stage 1: Establishing a Family 346
Stage 2: Enlarging a Family 346
Stage 3: Developing a Family 347
Stage 4: Encouraging Independence 348
Stage 5: Launching Children 348
Stage 6: Postlaunching of Children 349
Stage 7: Retirement 350
Communication in Everyday Life-Social
Media: Connecting Generations 350
SOCIAL MEDIA AND FAMILY
COMMUNICATION 351
GUIDELINES FOR EFFECTIVE
COMMUNICATION IN FAMILIES 352
Maintain Equity in Family Relationships 352
Communication in Everyday Life—Workplace:
The Second Shift 353
Make Daily Choices That Enhance
Intimacy 354
Show Respect and Consideration 355
Don’t Sweat the Small Stuff 355
Contents
Chapter Summary
Key Concepts
Continuing the Conversation
Everyday Skills
Engaging with Ideas
356 Thinking Critically 3Ó0
357 Epilogue: Continuing the Conversation 367
357 Glossary 365
359 References 377
359 Index 397
Contents
|
| any_adam_object | 1 |
| author | Wood, Julia T. |
| author_facet | Wood, Julia T. |
| author_role | aut |
| author_sort | Wood, Julia T. |
| author_variant | j t w jt jtw |
| building | Verbundindex |
| bvnumber | BV042894791 |
| classification_rvk | ER 990 |
| ctrlnum | (OCoLC)927153348 (DE-599)BVBBV042894791 |
| dewey-full | 153.6 |
| dewey-hundreds | 100 - Philosophy & psychology |
| dewey-ones | 153 - Conscious mental processes & intelligence |
| dewey-raw | 153.6 |
| dewey-search | 153.6 |
| dewey-sort | 3153.6 |
| dewey-tens | 150 - Psychology |
| discipline | Sprachwissenschaft Psychologie Literaturwissenschaft |
| edition | 8. ed. |
| format | Book |
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| id | DE-604.BV042894791 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T07:12:16Z |
| institution | BVB |
| isbn | 9781285445830 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028323174 |
| oclc_num | 927153348 |
| open_access_boolean | |
| owner | DE-739 DE-858 |
| owner_facet | DE-739 DE-858 |
| physical | XXII, 405 S. Ill., graph. Darst. |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | Cengage Learning |
| record_format | marc |
| spelling | Wood, Julia T. Verfasser aut Interpersonal communication everyday encounters Julia T. Wood 8. ed. Boston, MA Cengage Learning 2014 XXII, 405 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Zwischenmenschliche Beziehung (DE-588)4079583-4 gnd rswk-swf Interpersonale Kommunikation (DE-588)4129721-0 gnd rswk-swf Interpersonale Kommunikation (DE-588)4129721-0 s DE-604 Zwischenmenschliche Beziehung (DE-588)4079583-4 s Digitalisierung UB Passau - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028323174&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Wood, Julia T. Interpersonal communication everyday encounters Zwischenmenschliche Beziehung (DE-588)4079583-4 gnd Interpersonale Kommunikation (DE-588)4129721-0 gnd |
| subject_GND | (DE-588)4079583-4 (DE-588)4129721-0 |
| title | Interpersonal communication everyday encounters |
| title_auth | Interpersonal communication everyday encounters |
| title_exact_search | Interpersonal communication everyday encounters |
| title_full | Interpersonal communication everyday encounters Julia T. Wood |
| title_fullStr | Interpersonal communication everyday encounters Julia T. Wood |
| title_full_unstemmed | Interpersonal communication everyday encounters Julia T. Wood |
| title_short | Interpersonal communication |
| title_sort | interpersonal communication everyday encounters |
| title_sub | everyday encounters |
| topic | Zwischenmenschliche Beziehung (DE-588)4079583-4 gnd Interpersonale Kommunikation (DE-588)4129721-0 gnd |
| topic_facet | Zwischenmenschliche Beziehung Interpersonale Kommunikation |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028323174&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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