APA (7th ed.) Citation

Cron, R. L. (1974). Assuring customer satisfaction: A guide for business and industry. van Nostrand Reinhold.

Chicago Style (17th ed.) Citation

Cron, Rodney L. Assuring Customer Satisfaction: A Guide for Business and Industry. New York [u.a.]: van Nostrand Reinhold, 1974.

MLA (9th ed.) Citation

Cron, Rodney L. Assuring Customer Satisfaction: A Guide for Business and Industry. van Nostrand Reinhold, 1974.