APA (7th ed.) Citation

Ebenstein, D. (2013). I hear you: Repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps. American Management Association.

Chicago Style (17th ed.) Citation

Ebenstein, Donny. I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus... in Three Simple Steps. New York: American Management Association, 2013.

MLA (9th ed.) Citation

Ebenstein, Donny. I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus... in Three Simple Steps. American Management Association, 2013.