This is service design thinking: basics, tools, cases
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam, The Netherlands
BIS Publishers
2011
|
| Schlagworte: | |
| Online-Zugang: | FCO01 FHD01 FHM01 FWS01 FWS02 UBG01 UER01 |
| Beschreibung: | Includes bibliographical references What is Service Design?; Definitions: Service Design as an interdisciplinary approach; 5 principles of service design thinking; 1 It is user-centred; 2 It is co-creative; 3 It is sequencing; 4 It is evidencing; 5 It is holistic; Marketing: connecting with people, creating value; Who are these Service Designers?; Fields of service design; Product Design: developing products with service applications; Graphic Design: providing visual explanation; Interaction Design: services as a series of interactions; Social design: delivering positive social impact Strategic management: why corporations do what they doOperations management: the relentless quest for efficiency; Design ethnography: taking inspiration from everyday life; How does service design work?; Tools of service design thinking; It is an iterative process; Stage 1 -- Exploration; Stage 2 -- Creation; Stage 3 -- Reflection; Stage 4 -- Implementation; AT-ONE: Becoming AT-ONE with your customers; What are the tools of Service Design?; This is a toolbox -- not a manual; This is a toolbox -- not a manual; Applied Service Design; Service design thinking in practice; Deep Service DesignThinking Deep service design thinkingIntegrating service design thinking and motivational psychology; Service design research: Yesterday, today and tomorrow; Service design and biophilia; Appendix; Authors*; References; Icons used in this book This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online |
| Beschreibung: | 1 Online-Ressource (373 Seiten) |
| ISBN: | 9789063693169 |
Internformat
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| 245 | 1 | 0 | |a This is service design thinking |b basics, tools, cases |c [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews [and others] ; contributors, Adam Lawrence [and others] |
| 264 | 1 | |a Amsterdam, The Netherlands |b BIS Publishers |c 2011 | |
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| 500 | |a Includes bibliographical references | ||
| 500 | |a What is Service Design?; Definitions: Service Design as an interdisciplinary approach; 5 principles of service design thinking; 1 It is user-centred; 2 It is co-creative; 3 It is sequencing; 4 It is evidencing; 5 It is holistic; Marketing: connecting with people, creating value; Who are these Service Designers?; Fields of service design; Product Design: developing products with service applications; Graphic Design: providing visual explanation; Interaction Design: services as a series of interactions; Social design: delivering positive social impact | ||
| 500 | |a Strategic management: why corporations do what they doOperations management: the relentless quest for efficiency; Design ethnography: taking inspiration from everyday life; How does service design work?; Tools of service design thinking; It is an iterative process; Stage 1 -- Exploration; Stage 2 -- Creation; Stage 3 -- Reflection; Stage 4 -- Implementation; AT-ONE: Becoming AT-ONE with your customers; What are the tools of Service Design?; This is a toolbox -- not a manual; This is a toolbox -- not a manual; Applied Service Design; Service design thinking in practice; Deep Service DesignThinking | ||
| 500 | |a Deep service design thinkingIntegrating service design thinking and motivational psychology; Service design research: Yesterday, today and tomorrow; Service design and biophilia; Appendix; Authors*; References; Icons used in this book | ||
| 500 | |a This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online | ||
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Datensatz im Suchindex
| DE-BY-FWS_katkey | 861586 |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658 |
| dewey-search | 658 |
| dewey-sort | 3658 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Kunstgeschichte Informatik Soziologie Wirtschaftswissenschaften |
| format | Electronic eBook |
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| indexdate | 2024-08-01T15:57:01Z |
| institution | BVB |
| isbn | 9789063693169 |
| language | English |
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| spellingShingle | This is service design thinking basics, tools, cases BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Creative ability in business fast Creative thinking fast Customer services fast Lateral thinking fast Customer services Creative ability in business Lateral thinking Creative thinking Design (DE-588)4011510-0 gnd Dienstleistung (DE-588)4012178-1 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Service-Design (DE-588)1144189586 gnd |
| subject_GND | (DE-588)4011510-0 (DE-588)4012178-1 (DE-588)4012181-1 (DE-588)1144189586 (DE-588)4522595-3 |
| title | This is service design thinking basics, tools, cases |
| title_auth | This is service design thinking basics, tools, cases |
| title_exact_search | This is service design thinking basics, tools, cases |
| title_full | This is service design thinking basics, tools, cases [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews [and others] ; contributors, Adam Lawrence [and others] |
| title_fullStr | This is service design thinking basics, tools, cases [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews [and others] ; contributors, Adam Lawrence [and others] |
| title_full_unstemmed | This is service design thinking basics, tools, cases [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews [and others] ; contributors, Adam Lawrence [and others] |
| title_short | This is service design thinking |
| title_sort | this is service design thinking basics tools cases |
| title_sub | basics, tools, cases |
| topic | BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Creative ability in business fast Creative thinking fast Customer services fast Lateral thinking fast Customer services Creative ability in business Lateral thinking Creative thinking Design (DE-588)4011510-0 gnd Dienstleistung (DE-588)4012178-1 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Service-Design (DE-588)1144189586 gnd |
| topic_facet | BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Creative ability in business Creative thinking Customer services Lateral thinking Design Dienstleistung Dienstleistungsbetrieb Service-Design Fallstudiensammlung |
| work_keys_str_mv | AT stickdornmarc thisisservicedesignthinkingbasicstoolscases AT schneiderjakob thisisservicedesignthinkingbasicstoolscases |