APA (7th ed.) Citation

Schneider, J. (2011). This is service design thinking: Basics, tools, cases. BIS Publishers.

Chicago Style (17th ed.) Citation

Schneider, Jakob. This Is Service Design Thinking: Basics, Tools, Cases. Amsterdam, The Netherlands: BIS Publishers, 2011.

MLA (9th ed.) Citation

Schneider, Jakob. This Is Service Design Thinking: Basics, Tools, Cases. BIS Publishers, 2011.