APA (7th ed.) Citation

Lacity, M. C., & Willcocks, L. (2015). Nine keys to world-class business process outsourcing. Bloomsbury.

Chicago Style (17th ed.) Citation

Lacity, Mary Cecelia, and Leslie Willcocks. Nine Keys to World-class Business Process Outsourcing. London: Bloomsbury, 2015.

MLA (9th ed.) Citation

Lacity, Mary Cecelia, and Leslie Willcocks. Nine Keys to World-class Business Process Outsourcing. Bloomsbury, 2015.

Warning: These citations may not always be 100% accurate.