Improve your communication skills - Barker, Alan (Kogan Page, 2013)
ABOUT THIS BOOK; 1 What is communication?; The transmission model; From transmission to reception: turning the model round; Getting to know each other; A new definition of communication; In brief; 2 How conversations work; The three basic rules of good conversation; Why do conversations go wrong?; Putting conversations in context; Working out the relationship; Managing behaviour; The uses of conversation; In brief; 3 Seven ways to improve your conversations; Clarify your objective; Structure your thinking; Manage your time; Find common ground; Move beyond argument; Summarize often
Use visualsIn brief; 4 The skills of enquiry; Paying attention; Treating the speaker as an equal; Cultivating ease; Encouraging; Asking quality questions; Rationing information; Giving positive feedback; In brief; 5 The skills of persuasion; Character, logic and passion; What's the big idea?; Arranging your ideas; Expressing your ideas; Remembering your ideas; Delivering effectively; In brief; 6 Making a presentation; Putting yourself on show; Preparing for the presentation; Managing the material; Controlling the audience; Looking after yourself; Answering questions; In brief
7 Putting it in writingWriting for results; Making reading easier; Writing step by step; Designing the document; Writing a first draft; Effective editing; Writing for the web; In brief; 8 Networking: the new conversation; To network or not to network?; Preparing to network; The skills of networking conversations; Following up and building your network; In brief; Appendix where to go from here; Chapter 1: What is communication?; Chapter 2: How conversations work; Chapter 3: Seven ways to improve your conversations; Chapter 4: The skills of enquiry; Chapter 5: The skills of persuasion
Chapter 6: Making a presentationChapter 7: Putting it in writing; Chapter 8: Networking: the new conversation
Improve Your Communication Skills will help you keep the interest of a large audience, impress a potential employer or simply win the argument at an important meeting. Full of practical advice on all aspects of verbal and non verbal communication, it gives vital tips on: improving your conversations; building rapport with colleagues; learning skills of persuasion; giving effective presentations; writing effective emails, letters and reports; successful networking. With the help of this essential guide you will be able to achieve verbal, vocal and visual success and get your message across every