APA (7th ed.) Citation

Oakland, J. S. (2013). Total quality management and operational excellence: Text with cases (Fourth edition.). Routledge.

Chicago Style (17th ed.) Citation

Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. Fourth edition. New York: Routledge, 2013.

MLA (9th ed.) Citation

Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. Fourth edition. Routledge, 2013.