Customer experience 3.0: high-profit strategies in the age of techno service
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York
American Management Association
[2014]
|
| Subjects: | |
| Online Access: | BSB01 FLA01 TUM01 |
| Physical Description: | 1 Online-Ressource (279 Seiten) |
| ISBN: | 9780814433898 0814433898 |
Staff View
MARC
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| 100 | 1 | |a Goodman, John A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Customer experience 3.0 |b high-profit strategies in the age of techno service |c John A. Goodman |
| 264 | 1 | |a New York |b American Management Association |c [2014] | |
| 300 | |a 1 Online-Ressource (279 Seiten) | ||
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| 505 | 8 | |a Includes bibliographical references and index | |
| 505 | 8 | |a With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. With its innovative customer-experience framework and step-by-step roadmap, Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-o | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Industrial Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management Science |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Organizational Behavior |2 bisacsh | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer services |x Technological innovations | |
| 650 | 4 | |a Customer relations | |
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Record in the Search Index
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| author | Goodman, John A. |
| author_facet | Goodman, John A. |
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| author_sort | Goodman, John A. |
| author_variant | j a g ja jag |
| building | Verbundindex |
| bvnumber | BV042740678 |
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| contents | Includes bibliographical references and index With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. With its innovative customer-experience framework and step-by-step roadmap, Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-o |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV042740678 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:08:36Z |
| institution | BVB |
| isbn | 9780814433898 0814433898 |
| language | English |
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| spelling | Goodman, John A. Verfasser aut Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman New York American Management Association [2014] 1 Online-Ressource (279 Seiten) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. With its innovative customer-experience framework and step-by-step roadmap, Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-o BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Wirtschaft Customer services Customer services Technological innovations Customer relations Electronic books Erscheint auch als Druck-Ausgabe, Hardcover 978-0-8144-3388-1 Erscheint auch als Druck-Ausgabe, Hardcover 0-8144-3388-X |
| spellingShingle | Goodman, John A. Customer experience 3.0 high-profit strategies in the age of techno service Includes bibliographical references and index With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. With its innovative customer-experience framework and step-by-step roadmap, Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-o BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Wirtschaft Customer services Customer services Technological innovations Customer relations |
| title | Customer experience 3.0 high-profit strategies in the age of techno service |
| title_auth | Customer experience 3.0 high-profit strategies in the age of techno service |
| title_exact_search | Customer experience 3.0 high-profit strategies in the age of techno service |
| title_full | Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman |
| title_fullStr | Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman |
| title_full_unstemmed | Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman |
| title_short | Customer experience 3.0 |
| title_sort | customer experience 3 0 high profit strategies in the age of techno service |
| title_sub | high-profit strategies in the age of techno service |
| topic | BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Wirtschaft Customer services Customer services Technological innovations Customer relations |
| topic_facet | BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Wirtschaft Customer services Customer services Technological innovations Customer relations |
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