APA-Zitierstil (7. Ausg.)

Grönroos, C. (2015). Service management and marketing: Managing the service profit logic (fourth Edition.). Wiley.

Chicago-Zitierstil (17. Ausg.)

Grönroos, Christian. Service Management and Marketing: Managing the Service Profit Logic. fourth Edition. Chichester [u.a.]: Wiley, 2015.

MLA-Zitierstil (9. Ausg.)

Grönroos, Christian. Service Management and Marketing: Managing the Service Profit Logic. fourth Edition. Wiley, 2015.