Long term warranty and after sales service: concept, policies and cost models
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Cham [u.a.]
Springer
2015
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| Series: | SpringerBriefs in applied sciences and technology
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| Subjects: | |
| Online Access: | TUM01 Volltext Inhaltsverzeichnis Abstract |
| Physical Description: | XVI, 113 p. 23 illus., 13 illus. in color |
| ISBN: | 9783319162713 9783319162706 |
| DOI: | 10.1007/978-3-319-16271-3 |
Staff View
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| adam_text | LONG TERM WARRANTY AND AFTER SALES SERVICE
/ RAHMAN, ANISUR
: 2015
TABLE OF CONTENTS / INHALTSVERZEICHNIS
INTRODUCTION TO LONG-TERM WARRANTY AND AFTER-SALES SERVICE
LIFETIME WARRANTIES : POLICIES AND COST MODELS
USED SECOND-HAND PRODUCT WARRANTY
EXTENDED WARRANTY
MAINTENANCE CONTRACT
OUTSOURCING RAIL MAINTENANCE THROUGH MAINTENANCE CONTRACTS - A CASE
STUDY
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
LONG TERM WARRANTY AND AFTER SALES SERVICE
/ RAHMAN, ANISUR
: 2015
ABSTRACT / INHALTSTEXT
THIS VOLUME PRESENTS CONCEPTS, POLICIES AND COST MODELS FOR VARIOUS
LONG-TERM WARRANTY AND MAINTENANCE CONTRACTS. IT OFFERS SEVERAL
NUMERICAL EXAMPLES FOR ESTIMATING COSTS TO BOTH THE MANUFACTURER AND
CONSUMER. LONG-TERM WARRANTIES AND MAINTENANCE CONTRACTS ARE BECOMING
INCREASINGLY POPULAR, AS THESE TYPES OF AFTERSALES SERVICES PROVIDE
ASSURANCE TO CONSUMERS THAT THEY CAN ENJOY LONG, RELIABLE SERVICE, AND
PROTECT THEM FROM DEFECTS AND THE POTENTIALLY HIGH COSTS OF REPAIRS.
STUDYING LONG-TERM WARRANTY AND SERVICE CONTRACTS IS IMPORTANT TO
MANUFACTURERS AND CONSUMERS ALIKE, AS OFFERING LONG-TERM WARRANTY AND
MAINTENANCE CONTRACTS PRODUCE ADDITIONAL COSTS FOR MANUFACTURERS /
SERVICE PROVIDERS OVER THE PRODUCT’S SERVICE LIFE. THESE COSTS MUST BE
FACTORED INTO THE PRICE, OR THE MANUFACTURER / DEALER WILL INCUR LOSSES
INSTEAD OF MAKING A PROFIT. ON THE OTHER HAND, THE BUYER / CONSUMER
NEEDS TO WEIGH THE COST OF MAINTAINING IT OVER ITS SERVICE LIFE AND TO
DECIDE WHETHER OR NOT THESE POLICIES ARE WORTH PURCHASING. THERE ARE A
NUMBER OF COMPLEXITIES INVOLVED IN DEVELOPING FAILURE AND COST MODELS
FOR THESE POLICIES DUE TO UNCERTAINTIES CONCERNING THE SERVICE LIFE,
USAGE PATTERN, MAINTENANCE WORK AND LONG-TERM COSTS OF RECTIFICATIONS.
MATHEMATICAL MODELS FOR PREDICTING FAILURES AND EXPECTED COSTS FOR
VARIOUS ONE-DIMENSIONAL LONG-TERM WARRANTY POLICIES ARE DEVELOPED AT THE
SYSTEM LEVEL AND ANALYZED BY TAKING INTO ACCOUNT THE UNCERTAINTIES IN
CONNECTION WITH LONGER COVERAGE PERIODS AND THE RECTIFICATION COSTS OVER
THE WARRANTY PERIOD. FAILURES AND COSTS ARE MODELED USING STOCHASTIC
TECHNIQUES AND ILLUSTRATED BY MEANS OF NUMERICAL EXAMPLES FOR ESTIMATING
COSTS TO THE MANUFACTURER AND CONSUMER. VARIOUS RECTIFICATION POLICIES
ARE PROPOSED AND ANALYZED. THE MODELS DEVELOPED HERE CAN BE USED TO AID
IN MANAGERIAL DECISIONS ON PURCHASING PRODUCTS WITH LONG-TERM WARRANTY
POLICIES AND MAINTENANCE CONTRACTS OR OUTSOURCING MAINTENANCE
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
| any_adam_object | 1 |
| author | Rahman, Anisur |
| author_facet | Rahman, Anisur |
| author_role | aut |
| author_sort | Rahman, Anisur |
| author_variant | a r ar |
| building | Verbundindex |
| bvnumber | BV042669362 |
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| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Elektrotechnik Wirtschaftswissenschaften Maschinenbau |
| doi_str_mv | 10.1007/978-3-319-16271-3 |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2025-02-20T06:51:50Z |
| institution | BVB |
| isbn | 9783319162713 9783319162706 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028101446 |
| oclc_num | 912969192 |
| open_access_boolean | |
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| physical | XVI, 113 p. 23 illus., 13 illus. in color |
| psigel | ZDB-2-ENG ZDB-26-MYL ZDB-2-ENG_2015 ZDB-26-MYL TUM_PDA_MIL_Kauf |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | Springer |
| record_format | marc |
| series2 | SpringerBriefs in applied sciences and technology |
| spellingShingle | Rahman, Anisur Long term warranty and after sales service concept, policies and cost models Engineering Engineering economy System safety Business planning Engineering Economics, Organization, Logistics, Marketing Organization/Planning Quality Control, Reliability, Safety and Risk Ingenieurwissenschaften |
| title | Long term warranty and after sales service concept, policies and cost models |
| title_auth | Long term warranty and after sales service concept, policies and cost models |
| title_exact_search | Long term warranty and after sales service concept, policies and cost models |
| title_full | Long term warranty and after sales service concept, policies and cost models Anisur Rahman ; Gopinath Chattopadhyay |
| title_fullStr | Long term warranty and after sales service concept, policies and cost models Anisur Rahman ; Gopinath Chattopadhyay |
| title_full_unstemmed | Long term warranty and after sales service concept, policies and cost models Anisur Rahman ; Gopinath Chattopadhyay |
| title_short | Long term warranty and after sales service |
| title_sort | long term warranty and after sales service concept policies and cost models |
| title_sub | concept, policies and cost models |
| topic | Engineering Engineering economy System safety Business planning Engineering Economics, Organization, Logistics, Marketing Organization/Planning Quality Control, Reliability, Safety and Risk Ingenieurwissenschaften |
| topic_facet | Engineering Engineering economy System safety Business planning Engineering Economics, Organization, Logistics, Marketing Organization/Planning Quality Control, Reliability, Safety and Risk Ingenieurwissenschaften |
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