Kerpen, D., Rosenbluth, M., Riedinger, M., & Kerpen, C. (2015). Likeable social media: How to delight your customers, create an irresistible brand, and be amazing on Facebook, Twitter, LinkedIn, Instagram, Pinterest, and more (Revised and expanded second edition.). McGraw-Hill Education.
Chicago-Zitierstil (17. Ausg.)Kerpen, Dave, Mallorie Rosenbluth, Meg Riedinger, und Carrie Kerpen. Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Amazing on Facebook, Twitter, LinkedIn, Instagram, Pinterest, and More. Revised and expanded second edition. New York: McGraw-Hill Education, 2015.
MLA-Zitierstil (9. Ausg.)Kerpen, Dave, et al. Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Amazing on Facebook, Twitter, LinkedIn, Instagram, Pinterest, and More. Revised and expanded second edition. McGraw-Hill Education, 2015.