Steps to improved firm performance with business process management: adding business value with business process management and its systems
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| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Language: | English |
| Published: |
Wiesbaden
Springer Gabler
2015
|
| Series: | Advances in information systems and business engineering
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| Subjects: | |
| Online Access: | Inhaltstext Inhaltsverzeichnis |
| Physical Description: | XVI, 220 S. graph. Darst. 21 cm |
| ISBN: | 9783658074692 3658074698 9783658074708 |
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| 653 | |a Business Process Management Systems | ||
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| 653 | |a Systems Theory | ||
| 653 | |a Systematic Literature Review | ||
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Record in the Search Index
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TABLE OF CONTENTS
FOREWORD V
PREFACE.
VII
TABLE OF CONTENTS IX
LIST OF ACRONYMS XIII
LIST OF FIGURES XV
LIST OF TABLES XVII
1 INTRODUCTION 1
1.1 BACKGROUND AND MOTIVATION OF THE RESEARCH 2
1.2 RESEARCH APPROACH 9
1.3 RESULTS 13
1.4 STRUCTURE OF THE BOOK 16
2 SYSTEMATIC LITERATURE REVIEW OF EMPIRICAL SUPPORT REGARDING BPMS AND
BPMM MODELS 17
2.1 DESIGN OF SLR FOR BPMS 17
2.2 DATA GATHERING 19
2.3 REVIEW OF THE FINDINGS FOR BPMS EMPIRICAL EVIDENCE 21
2.4 SYSTEMATIC LITERATURE REVIEW FOR BPM MATURITY MODELS 26
2.5 INTRODUCTION TO BUSINESS PROCESS MANAGEMENT MATURITY MODELS 27
2.5.1 CAPABILITY MATURITY MODEL 28
2.5.2 THE BUSINESS PROCESS MATURITY MODEL BY OMG 29
2.5.3 THE BUSINESS PROCESS MANAGEMENT MATURITY MODEL BY GAITNER 30
2.5.4 PROCESS AND ENTERPRISE MATURITY MODEL 32
2.5.5 THE BUSINESS PROCESS MANAGEMENT MATURITY MODEL BY MCCOIMACK AND
LOCKAMY 33
2.5.6 SYNTHESIS OF THE STEPS OF BPMM MODELS AND HYPOTHESES 35
2.6 DESIGN OF SYSTEMATIC LITERATURE REVIEW FOR STEPS IN BPMM MODELS 36
2.7 DATA GATHERING 38
2.7.1 FINDINGS THAT SUPPORT THE PROGRESS ALONG BPMM 38
2.7.2 FINDINGS THAT SUPPORT ONE OR MULTIPLE STEPS 39
2.7.3 FINDINGS THAT CONFLICT OR DEVIATE FROM BPMM 41
2.7.4 SUMMARY OF THE FINDINGS FOR BPMM EMPIRICAL E VIDENCE 42
3 THEORETICAL APPROACH. . 45
3.1 HISTORICAL PATHS TO BPM 48
3.1.1 THE NATURE OF A THEORY ACCORDING TO THREE WORLD-VIEWS 48
3.1.2 FROM TAYLORISM TO BUSINESS PROCESS RE-ENGINEERING 50
3.1.3 ALTERNATIVE APPROACHES TOWARDS BPM 52
3.1.4 HISTORY OF LEADERSHIP STYLES 57
3.1.5 SUMMARY OF HISTORICAL PATHS 60
HTTP://D-NB.INFO/1058269925
X
TABLE OF CONTENTS
3.2 THEORIZING CHANGE WITH BPM AND ITS SYSTEMS 61
3.3 DESCRIBING THEORY OF THE STABLE STATE WORK SYSTEM 65
3.3.1 MISSION, VISION, AND VALUES 68
3.3.2 THE VALUE PROPOSITION TO CUSTOMERS 69
3.3.3 ALIGNMENT WITH STRATEGIES 69
3.3.4 FIT WITH THE ENVIRONMENT 70
3.3.5 MANAGER ROLES 70
3.3.6 BPM TEAM ROLE AND RELATIONAL COORDINATION 72
3.3.7 PARTICIPATION OF THE PEOPLE 72
3.3.8 BPMM MODELS AND BEST PRACTICES AS INFORMATION 73
3.3.9 BPMS AS AN ENABLER OF *TECHNOCHANGE' 74
3.4 FOCAL THEORY FOR BPM AND ITS SYSTEMS 75
3.4.1 BUILD SYSTEM 75
3.4.2 COMPLEMENTARY FOCAL THEORIES 77
3.5 COMPARISON WITH RIVAL APPROACHES 82
3.6 SUMMARY 87
4 CASE STUDY . 89
4.1 INTRODUCTION OF DIE CASE ORGANIZATION AND METHOD 90
4.2 THE INITIAL STATE OF THE BPM INITIATIVE 91
4.3 THE GOAL STATE OF THE BPM INITIATIVE 92
4.3.1 COMPONENTS OF THE BPMS 95
4.3.2 THE BUILD SYSTEM 98
4.3.3 THE BPMS SYSTEM INTEGRATION AND INFORMATION MODEL 99
4.3.4 THE BPMS APPLICATIONS AND FIT WITH ENVIRONMENT AND IT STRATEGY 100
4.3.5 CONTENTS OF THE BPMS QUESTIONNAIRE 100
4.3.6 RESPONSE NUMBER 1 102
4.3.7 RESPONSE NUMBER 2 106
4.4 COMPARISON OF THE BPM AND ERP INITIATIVES AT ITCOIP'S SERVICE
BUSINESS UNIT 109
4.4.1 THE INITIAL STATE OF "SERVICES ERP" 109
4.4.2 THE GOAL STATE OF THE SERP INITIATIVE 110
4.4.3 THE BUILD SYSTEM FOR SERP 111
4.5 ANALYSIS AND CONCLUSIONS OF THE CASE STUDY 115
4.5.1 THE OUTCOME OF THE BPM INITIATIVE 116
4.5.2 OUTCOMES OF THE SERP 117
4.5.3 FOCAL THEORY AND COMPLEMENTARY FOCAL THEORIES 117
5 ACTION RESEARCH 123
5. L INTRODUCTION TO THE CUSTOMER-CENTRIC APPROACH 124
5.2 ACTION RESEARCH APPROACH 131
5.3 DESCRIPTION OF THE INITIAL AND GOAL STATE OF
THE RESEARCH ORGANIZATION 133
5.4 THE BUILD SYSTEM AND DEVELOPED METHODS 138
5.5 EVALUATION WITH THE CUSTOMER 149
5.5.1 INITIAL STATE 149
5.5.2 DESIRED CHANGE 149
5.5.3 BUILD SYSTEM 150
5.5.4 GOAL STATE AND OUTCOME 151
5.6 DISCUSSION AND CONCLUSIONS FROM THE ACTION RESEARCH 152
TABLE OF CONTENTS XI
6 DISCUSSION AND CONCLUSIONS 1S5
6.1 IMPLICATIONS OF THE RESULTS TO SCIENCE 156
6.1.1 NOVEL FINDINGS 156
6.1.2 RESULTS SUPPORTING EARLIER FINDINGS 158
6.1.3 RESULTS CONTRADICTING EARLIER FINDINGS 162
6.1.4 MAIN CONCLUSION OF THESE RESULTS 163
6.2 IMPLICATIONS OF THE RESULTS FOR PRACTICE 164
6.3 LIMITATIONS 164
6.4 FURTHER RESEARCH 167
REFERENCES 169
APPENDIX. 187 |
| any_adam_object | 1 |
| author | Hyötyläinen, Tahvo |
| author_facet | Hyötyläinen, Tahvo |
| author_role | aut |
| author_sort | Hyötyläinen, Tahvo |
| author_variant | t h th |
| building | Verbundindex |
| bvnumber | BV042470795 |
| classification_rvk | QP 340 |
| ctrlnum | (OCoLC)890939139 (DE-599)DNB1058269925 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Thesis Book |
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| spelling | Hyötyläinen, Tahvo Verfasser aut Steps to improved firm performance with business process management adding business value with business process management and its systems Tahvo Hyötyläinen Wiesbaden Springer Gabler 2015 XVI, 220 S. graph. Darst. 21 cm txt rdacontent n rdamedia nc rdacarrier Advances in information systems and business engineering Zugl.: Tampere, Univ., Diss., 2013 Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Research KJMV6 Business Process Management Business Process Management Systems Maturity Models Systems Theory Systematic Literature Review Customer Centric Processes (DE-588)4113937-9 Hochschulschrift gnd-content Prozessmanagement (DE-588)4353072-2 s DE-604 Erscheint auch als Online-Ausgabe Hyötyläinen, Tahvo Steps to Improved Firm Performance with Business Process Management X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=4772868&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027905969&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Steps to improved firm performance with business process management adding business value with business process management and its systems |
| title_auth | Steps to improved firm performance with business process management adding business value with business process management and its systems |
| title_exact_search | Steps to improved firm performance with business process management adding business value with business process management and its systems |
| title_full | Steps to improved firm performance with business process management adding business value with business process management and its systems Tahvo Hyötyläinen |
| title_fullStr | Steps to improved firm performance with business process management adding business value with business process management and its systems Tahvo Hyötyläinen |
| title_full_unstemmed | Steps to improved firm performance with business process management adding business value with business process management and its systems Tahvo Hyötyläinen |
| title_short | Steps to improved firm performance with business process management |
| title_sort | steps to improved firm performance with business process management adding business value with business process management and its systems |
| title_sub | adding business value with business process management and its systems |
| topic | Prozessmanagement (DE-588)4353072-2 gnd |
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