IT quality management:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English German |
| Published: |
Berlin [u.a.]
Springer
2014
|
| Subjects: | |
| Online Access: | Inhaltstext Inhaltsverzeichnis |
| Physical Description: | IX, 134 S. Ill., graph. Darst. 235 mm x 155 mm |
| ISBN: | 366243766X 9783662437667 |
Staff View
MARC
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Record in the Search Index
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| adam_text |
CONTENTS
1 OBJECTIVES 1
1.1 INTRODUCTION 1
1.2 SCOPE 2
1.3 METHODOLOGIES 2
1.4 COMPLEX SYSTEMS 3
2 PROJECT ORGANISATION 5
2.1 QUALITY MANAGEMENT AS A PROJECT 5
2.2 OVERALL PROCESS 6
2.3 SUB-PROJECT STRUCTURES 7
2.3.1 REQUEST MANAGEMENT 8
2.3.2 CHANGE MANAGEMENT 10
2.3.3 ERROR MANAGEMENT 10
2.4 AUTONOMY OF SUB-PROJECTS 13
2.5 TEMPLATES 14
2.6 APPROACH 16
3 QUALITY MANAGEMENT AND ACCEPTANCE 17
3.1 QUALITY MANAGEMENT 17
3.2 SCOPE 17
3.2.1 AVOIDANCE OF LONG PILOT OPERATIONS 17
3.2.2 AVOIDANCE OF PRODUCTION BREAKDOWN 18
3.2.3 INSTANT RESOLUTION OF FAULTS 18
3.2.4 AVOIDANCE OF DATA INCONSISTENCIES 19
3.3 RESPONSIBILITIES OF QUALITY MANAGEMENT 20
3.3.1 IDENTIFICATION OF TEST REQUIREMENTS 20
3.3.2 DEFINING PERSONAL RESPONSIBILITIES FOR THE ACCEPTANCE
PROCESS 21
3.3.3 COORDINATION OF TEST SCRIPTS AND TEST DATA 22
3.3.4 OVERALL PLANNING OF ACCEPTANCE TESTS TOGETHER WITH THE
SUPPLIER 24
V
HTTP://D-NB.INFO/1051189926
VI CONTENTS
3.3.5 MANAGEMENT OF ACCEPTANCE PROCEDURES 24
3.3.6 FINAL EVALUATION WITH RECOMMENDATIONS 24
3.4 BASICS FOR ACCEPTANCE PROCEDURES 25
3.4.1 DATES FOR PROVISIONING 25
3.4.2 INITIALISATION OF ACCEPTANCE PROCEDURES 26
3.4.3 PROBLEM AND IDEA REPOSITORY 26
3.4.4 REVIEW PROCESS 27
3.4.5 PATCH CYCLE 27
3.4.6 FOLLOW-UP TESTS 27
3.4.7 DETAILED TASKS DURING ACCEPTANCE TESTING 28
3.4.8 OPERATIONAL READINESS AND PILOT OPERATION 31
3.5 TEMPLATES 32
3.6 APPROACH 37
4 QUALITY MANAGEMENT AS A SUB-PROJECT 39
4.1 PROJECT ENVIRONMENT 39
4.2 COMMUNICATION AND DOCUMENTATION 39
4.2.1 ROUTINE COMMUNICATION 39
4.2.2 DOCUMENTATION 41
4.3 STRUCTURES 46
4.4 MAPPING OF PROJECT STRUCTURES 46
4.4.1 BUDGET PLANNING 47
4.5 TEMPLATES 47
4.6 APPROACH 48
5 ACCEPTANCE DIRECTIVE 49
5.1 JUSTIFICATION 49
5.2 RELATIONSHIP BETWEEN THE CONTRACT PARTNERS 50
5.3 FINDING CONSENSUS 50
5.4 THE DIRECTIVE 51
5.4.1 INTRODUCTION 51
5.4.2 DEFINITION OF TERMS 51
5.4.3 CONTRIBUTIONS 52
5.4.4 ACCEPTANCE READINESS AND TIME SCHEDULE 53
5.4.5 SET UP OF THE TESTS 54
5.4.6 ACCEPTANCE OBJECT XYZ N.L 56
5.4.7 ACCEPTANCE OBJECT 56
5.4.8 PRE-CONDITIONS 56
5.4.9 EXECUTION 57
5.4.10 ACCEPTANCE TESTS 57
5.4.11 APPENDIX/CHECKLISTS 59
5.4.12 PROTOCOL OF PROVISIONING 59
5.5 TEMPLATES 59
5.6 APPROACH 62
CONTENTS VII
6 METHODS OF DATA AND SOFTWARE MIGRATION 63
6.1 ACCEPTANCE PROCEDURES AND DATA 63
6.2 MIGRATION SYSTEMATICS 64
6.3 PLANNING AND IMPLEMENTATION 65
6.4 TASK TRACKING 67
6.5 TEMPLATES 68
6.6 APPROACH 69
7 SPECIAL CASES 71
7.1 ACCEPTANCE OF INTERFACES 71
7.1.1 SPECIAL CASE INTERFACES 71
7.1.2 COMPLETENESS OF THE TEST ENVIRONMENT 71
7.1.3 DEDICATED PROCEDURE 72
7.1.4 SIMULATIONS AND MULTI-STAGE PROCEDURE 72
7.1.5 APPROACH 75
7.2 CUSTOMISING TEST SYSTEMS 76
7.2.1 SIMULATION OF PRODUCTION ENVIRONMENT 76
7.2.2 BUSINESS KNOW HOW 76
7.2.3 SEPARATE MILESTONE 77
7.2.4 CONSULTING BUSINESS UNITS 78
7.2.5 TEMPLATES 81
7.2.6 APPROACH 81
7.3 BUILDING A TEST SYSTEM 81
7.3.1 TECHNICAL PRECONDITIONS 81
7.3.2 ADEQUATE CONFIGURATION 82
7.3.3 A STAND ALONE MILESTONE 82
7.3.4 BUILDING THE SYSTEM 84
7.3.5 TEMPLATES 89
7.3.6 APPROACH 89
7.4 INTEGRATIVE TESTING 90
7.4.1 PROCESS TESTS 90
7.4.2 AVAILABILITY OF PARTNER SYSTEMS 91
7.4.3 INTEGRATIVE TESTING 91
7.4.4 INTEGRATIVE TEST SCRIPTS 92
7.4.5 TEMPLATES 93
7.4.6 APPROACH 93
7.5 PERFORMANCE 94
7.5.1 PERFORMANCE AS AN ACCEPTANCE CRITERION 94
7.5.2 BENCHMARKS 94
7.5.3 PERFORMANCE MEASUREMENTS 95
7.5.4 MONITORING 95
7.5.5 TEMPLATES 99
7.5.6 APPROACH 100
VIII CONTENTS
8 DOCUMENTATION 101
8.1 TYPES OF DOCUMENTS 101
8.2 COMPLETENESS AND RELEVANCE 103
8.2.1 COMPLETENESS 103
8.2.2 RELEVANCE 103
8.3 RESPONSIBILITIES 103
8.4 VERSIONING AND RELEASING 104
8.5 TEMPLATES 104
9 SECURITY ASPECTS 107
9.1 IT SECURITY AS PART OF QUALITY MANAGEMENT 107
9.1.1 SECURITY REQUIREMENTS 107
9.1.2 RISKS 107
9.1.3 MEASURES 108
9.2 SCOPE 108
9.2.1 NORMATIVE REFERENCES 108
9.3 INFORMATION AND COMMUNICATION SECURITY 110
9.3.1 STRATEGIC INVOLVEMENT 110
9.3.2 SECURITY ORGANISATION . ILL
9.3.3 APPROVAL PROCESS 112
9.3.4 CONFIDENTIALITY 112
9.4 PHYSICAL SECURITY 113
9.4.1 PHYSICAL OBJECTS 113
9.4.2 ACCESS 113
9.4.3 THREATS 114
9.4.4 EQUIPMENT 114
9.4.5 UTILITY SERVICES 114
9.4.6 DISPOSAL OF DEVICES 115
9.5 DOCUMENTATION 115
9.5.1 PROCESSES 115
9.5.2 COMMITMENT 116
10 PROJECT MANAGEMENT 119
10.1 TECHNICAL AND ORGANISATIONAL TOOLS 119
10.2 OBJECTIVES AND TASKS 119
10.3 PMS FUNCTIONS 120
10.3.1 ADMINISTRATION OF TASKS 120
10.3.2 GANTT DIAGRAM 121
10.3.3 MILE STONE PLAN 123
10.3.4 NETWORK PLAN 124
11 PROJECT CONTROLLING 125
11.1 PECULIARITIES 125
11.2 OBJECTS 126
11.2.1 DIRECT IT COSTS 126
11.2.2 COSTS RELEVANT TO USER DEPARTMENTS 126
11.2.3 PROJECT MANAGEMENT 126
CONTENTS IX
11.3 PROCESS APPROACH 126
11.3.1 ACCOUNT ASSIGNMENT ELEMENTS 127
11.3.2 CHARGE RATES 127
11.3.3 ORDER VALUE PROCEDURES 128
11.3.4 CLEARANCE PROCEDURES 128
11.4 REPORTING 128
11.4.1 TASK CONFIRMATIONS 128
11.4.2 PROJECT REPORTS 129
11.5 CONTROLLING 130
SOURCES 131
INDEX 133 |
| any_adam_object | 1 |
| author | Osterhage, Wolfgang W. 1948- |
| author_GND | (DE-588)132702363 |
| author_facet | Osterhage, Wolfgang W. 1948- |
| author_role | aut |
| author_sort | Osterhage, Wolfgang W. 1948- |
| author_variant | w w o ww wwo |
| building | Verbundindex |
| bvnumber | BV042440860 |
| classification_rvk | SR 860 ST 233 |
| classification_tum | WIR 896f DAT 060f |
| ctrlnum | (OCoLC)880712255 (DE-599)DNB1051189926 |
| dewey-full | 658.4038011 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4038011 |
| dewey-search | 658.4038011 |
| dewey-sort | 3658.4038011 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Informatik Wirtschaftswissenschaften |
| format | Book |
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| indexdate | 2024-09-10T01:39:59Z |
| institution | BVB |
| isbn | 366243766X 9783662437667 |
| language | English German |
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| physical | IX, 134 S. Ill., graph. Darst. 235 mm x 155 mm |
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| spelling | Osterhage, Wolfgang W. 1948- Verfasser (DE-588)132702363 aut Abnahme komplexer Software-Systeme IT quality management Wolfgang W. Osterhage Berlin [u.a.] Springer 2014 IX, 134 S. Ill., graph. Darst. 235 mm x 155 mm txt rdacontent n rdamedia nc rdacarrier Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Abnahmeprüfung (DE-588)4210478-6 gnd rswk-swf Softwaresystem (DE-588)4137282-7 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Softwaresystem (DE-588)4137282-7 s Abnahmeprüfung (DE-588)4210478-6 s Qualitätsmanagement (DE-588)4219057-5 s DE-604 Erscheint auch als Online-Ausgabe 978-3-662-43767-4 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=4671262&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027876171&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Osterhage, Wolfgang W. 1948- IT quality management Qualitätsmanagement (DE-588)4219057-5 gnd Unternehmen (DE-588)4061963-1 gnd Abnahmeprüfung (DE-588)4210478-6 gnd Softwaresystem (DE-588)4137282-7 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4061963-1 (DE-588)4210478-6 (DE-588)4137282-7 |
| title | IT quality management |
| title_alt | Abnahme komplexer Software-Systeme |
| title_auth | IT quality management |
| title_exact_search | IT quality management |
| title_full | IT quality management Wolfgang W. Osterhage |
| title_fullStr | IT quality management Wolfgang W. Osterhage |
| title_full_unstemmed | IT quality management Wolfgang W. Osterhage |
| title_short | IT quality management |
| title_sort | it quality management |
| topic | Qualitätsmanagement (DE-588)4219057-5 gnd Unternehmen (DE-588)4061963-1 gnd Abnahmeprüfung (DE-588)4210478-6 gnd Softwaresystem (DE-588)4137282-7 gnd |
| topic_facet | Qualitätsmanagement Unternehmen Abnahmeprüfung Softwaresystem |
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