APA (7th ed.) Citation

(2012). IT service management: A guide for ITIL Foundation Exam candidates (2nd ed.). BCS.

Chicago Style (17th ed.) Citation

IT Service Management: A Guide for ITIL Foundation Exam Candidates. 2nd ed. Swindon: BCS, 2012.

MLA (9th ed.) Citation

IT Service Management: A Guide for ITIL Foundation Exam Candidates. 2nd ed. BCS, 2012.

Warning: These citations may not always be 100% accurate.