Using information to develop a culture of customer centricity: customer centricity, analytics, and information utilization
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Waltham, MA
Morgan Kaufmann
2013
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| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail |
| Beschreibung: | 1 Online-Ressource (105 pages) |
| ISBN: | 9780124115132 0124115136 1306167906 9781306167901 9780124105430 |
Internformat
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| 650 | 7 | |a Management information systems |2 fast | |
| 650 | 4 | |a Wirtschaft | |
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| 650 | 4 | |a Business planning | |
| 650 | 4 | |a Consumers |x Research | |
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Datensatz im Suchindex
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| author | Loshin, David |
| author_facet | Loshin, David |
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| author_sort | Loshin, David |
| author_variant | d l dl |
| building | Verbundindex |
| bvnumber | BV042314373 |
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| ctrlnum | (OCoLC)862092642 (DE-599)BVBBV042314373 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV042314373 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T01:18:10Z |
| institution | BVB |
| isbn | 9780124115132 0124115136 1306167906 9781306167901 9780124105430 |
| language | English |
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| spelling | Loshin, David Verfasser aut Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization David Loshin, Abie Reifer Waltham, MA Morgan Kaufmann 2013 1 Online-Ressource (105 pages) txt rdacontent c rdamedia cr rdacarrier Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Business planning fast Consumers / Research fast Customer relations fast Management information systems fast Wirtschaft Customer relations Business planning Consumers Research Management information systems Reifer, Abie Sonstige oth http://www.sciencedirect.com/science/book/9780124105430 Verlag Volltext |
| spellingShingle | Loshin, David Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Business planning fast Consumers / Research fast Customer relations fast Management information systems fast Wirtschaft Customer relations Business planning Consumers Research Management information systems |
| title | Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization |
| title_auth | Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization |
| title_exact_search | Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization |
| title_full | Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization David Loshin, Abie Reifer |
| title_fullStr | Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization David Loshin, Abie Reifer |
| title_full_unstemmed | Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization David Loshin, Abie Reifer |
| title_short | Using information to develop a culture of customer centricity |
| title_sort | using information to develop a culture of customer centricity customer centricity analytics and information utilization |
| title_sub | customer centricity, analytics, and information utilization |
| topic | BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Business planning fast Consumers / Research fast Customer relations fast Management information systems fast Wirtschaft Customer relations Business planning Consumers Research Management information systems |
| topic_facet | BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Business planning Consumers / Research Customer relations Management information systems Wirtschaft Consumers Research |
| url | http://www.sciencedirect.com/science/book/9780124105430 |
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