Managing professional service delivery: 9 rules for success

"A step-by-step guide, this book describes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and long-terms success in the professional services industry. The authors draw on their many years of experience in the management field t...

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Bibliographic Details
Main Authors: Mundt, Barry M. (Author), Smith, Francis J. (Author), Egan, Stephan D. (Author)
Format: Book
Language:English
Published: Boca Raton, Fla. [u.a.] CRC Press 2014
Series:Industrial and systems engineering series
Subjects:
Online Access:Cover image
Summary:"A step-by-step guide, this book describes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and long-terms success in the professional services industry. The authors draw on their many years of experience in the management field to layout procedures, tools, and techniques that address each step of the life cycle of an engagement - from definition of the services to be delivered, to evaluation of the results with the client. The book provides real life examples and case studies from a variety of professional services organizations"..
Item Description:Includes bibliographical references and index
Physical Description:XVIII, 149 S. graph. Darst. 24cm
ISBN:9781439851425

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