APA (7th ed.) Citation

Hunt, B. R., & Ivergård, T. (2015). Designing service excellence: People and technology. CRC Press.

Chicago Style (17th ed.) Citation

Hunt, Brian R., and Toni Ivergård. Designing Service Excellence: People and Technology. Boca Raton, Fla. [u.a.]: CRC Press, 2015.

MLA (9th ed.) Citation

Hunt, Brian R., and Toni Ivergård. Designing Service Excellence: People and Technology. CRC Press, 2015.