Achieving service excellence: maximizing enterprise performance through innovation and technology
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York, New York (222 East 46th Street, New York, NY 10017)
Business Expert Press
2014
|
| Edition: | First edition |
| Series: | 2014 digital library
Service systems and innovations in business and society collection |
| Subjects: | |
| Item Description: | Part of: 2014 digital library. - Mode of access: World Wide Web. - System requirements: Adobe Acrobat reader Includes bibliographical references (pages 121-126) and index As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support |
| Physical Description: | 1 Online-Ressource (xiv, 130 pages) |
| ISBN: | 9781606495452 |
Staff View
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| 490 | 0 | |a Service systems and innovations in business and society collection | |
| 500 | |a Part of: 2014 digital library. - Mode of access: World Wide Web. - System requirements: Adobe Acrobat reader | ||
| 500 | |a Includes bibliographical references (pages 121-126) and index | ||
| 500 | |a As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support | ||
| 505 | 0 | |a Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index | |
| 650 | 4 | |a strategic differentiation | |
| 650 | 4 | |a operational excellence | |
| 650 | 4 | |a service excellence | |
| 650 | 4 | |a engineers and service professionals | |
| 650 | 4 | |a skills and knowledge | |
| 650 | 4 | |a innovation and technology | |
| 650 | 4 | |a Service industries | |
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Record in the Search Index
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| author | Chang, C. M. , (Ching Ming) |
| author_facet | Chang, C. M. , (Ching Ming) |
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| author_sort | Chang, C. M. , (Ching Ming) |
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| contents | Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index |
| ctrlnum | (OCoLC)867482182 (DE-599)BVBBV042154185 |
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| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 338 - Production |
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| dewey-search | 338.4 |
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| discipline | Wirtschaftswissenschaften |
| edition | First edition |
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| id | DE-604.BV042154185 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T01:14:03Z |
| institution | BVB |
| isbn | 9781606495452 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027593956 |
| oclc_num | 867482182 |
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| physical | 1 Online-Ressource (xiv, 130 pages) |
| psigel | ZDB-38-EBR |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | Business Expert Press |
| record_format | marc |
| series2 | 2014 digital library Service systems and innovations in business and society collection |
| spelling | Chang, C. M. , (Ching Ming) Verfasser aut Achieving service excellence maximizing enterprise performance through innovation and technology C.M. Chang First edition New York, New York (222 East 46th Street, New York, NY 10017) Business Expert Press 2014 1 Online-Ressource (xiv, 130 pages) txt rdacontent c rdamedia cr rdacarrier 2014 digital library Service systems and innovations in business and society collection Part of: 2014 digital library. - Mode of access: World Wide Web. - System requirements: Adobe Acrobat reader Includes bibliographical references (pages 121-126) and index As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index strategic differentiation operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology Service industries Erscheint auch als Druck-Ausgabe, Paperback 978-1-60649-544-5 |
| spellingShingle | Chang, C. M. , (Ching Ming) Achieving service excellence maximizing enterprise performance through innovation and technology Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index strategic differentiation operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology Service industries |
| title | Achieving service excellence maximizing enterprise performance through innovation and technology |
| title_auth | Achieving service excellence maximizing enterprise performance through innovation and technology |
| title_exact_search | Achieving service excellence maximizing enterprise performance through innovation and technology |
| title_full | Achieving service excellence maximizing enterprise performance through innovation and technology C.M. Chang |
| title_fullStr | Achieving service excellence maximizing enterprise performance through innovation and technology C.M. Chang |
| title_full_unstemmed | Achieving service excellence maximizing enterprise performance through innovation and technology C.M. Chang |
| title_short | Achieving service excellence |
| title_sort | achieving service excellence maximizing enterprise performance through innovation and technology |
| title_sub | maximizing enterprise performance through innovation and technology |
| topic | strategic differentiation operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology Service industries |
| topic_facet | strategic differentiation operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology Service industries |
| work_keys_str_mv | AT changcmchingming achievingserviceexcellencemaximizingenterpriseperformancethroughinnovationandtechnology |