Chang, C. M.. (2014). Achieving service excellence: Maximizing enterprise performance through innovation and technology (First edition.). Business Expert Press.
Chicago Style (17th ed.) CitationChang, C. M. Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. First edition. New York, New York (222 East 46th Street, New York, NY 10017): Business Expert Press, 2014.
MLA (9th ed.) CitationChang, C. M. Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology. First edition. Business Expert Press, 2014.
Warning: These citations may not always be 100% accurate.