APA-Zitierstil (7. Ausg.)

Evans, D., & Cothrel, J. (2014). Social customer experience: Engage and retain customers through social media. Sybex.

Chicago-Zitierstil (17. Ausg.)

Evans, Dave, und Joe Cothrel. Social Customer Experience: Engage and Retain Customers Through Social Media. Indianapolis, Ind: Sybex, 2014.

MLA-Zitierstil (9. Ausg.)

Evans, Dave, und Joe Cothrel. Social Customer Experience: Engage and Retain Customers Through Social Media. Sybex, 2014.