Wallwork, A. (2014). Telephone and helpdesk skills: A guide to professional English. Springer.
Chicago Style (17th ed.) CitationWallwork, Adrian. Telephone and Helpdesk Skills: A Guide to Professional English. New York: Springer, 2014.
MLA (9th ed.) CitationWallwork, Adrian. Telephone and Helpdesk Skills: A Guide to Professional English. Springer, 2014.
Warning: These citations may not always be 100% accurate.