Corporate identity and crisis response strategies: challenges and opportunities of communication in times of crisis
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| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Language: | English |
| Published: |
Wiesbaden
Springer VS
2014
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| Subjects: | |
| Online Access: | Inhaltstext Inhaltsverzeichnis |
| Physical Description: | 318 S. Ill. 210 mm x 148 mm |
| ISBN: | 9783658062217 |
Staff View
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Record in the Search Index
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TABLE OF CONTENTS
ACKNOWLEDGEMENTS 5
TABLE OF CONTENTS 7
LIST OF TABLES 9
LIST OF FIGURES 11
INTRODUCTION 13
RELEVANCE OF THE TOPIC AND OBJECTIVES OF THE RESEARCH 13
RESEARCH PLAN
AND DESIGN 17
1 THE NOTION OF CRISIS: CONCEPTUAL FRAMEWORK 21
1.1
COMPANY CRISIS AND
ITS
TYPICAL FEATURES :.21
1.2 TYPES
OF COMPANY CRISES 32
1.3
THE
SPECIFICS OF MODERN CRISES 38
1.4 CRISIS
STAGES 43
1.5 CRISIS
STAGE AND
ITS FEATURES 52
1.6 OUTREACH AND IMPACT OF THE CRISIS 57
2 BUILDING UP A THEORETICAL PARADIGM 71
2.1 GENERAL REMARKS
ON THE THEORY 71
2.2 OVERVIEW OF THE PAST RESEARCH 74
2.2.1 THEORISATION OF CRISIS PRONENESS AND CHAOS THEORY 75
2.2.2 SENSEMAKING THEORY 88
2.3 CONCLUSIONS
ON THEORETICAL FRAMEWORK 101
HTTP://D-NB.INFO/1051803969
8
TABLE OF CONTENTS
3 CORPORATE IDENTITY AND STAKEHOLDER PERCEPTIONS IN CRISIS 107
3.1 CORPORATE
IDENTITY AND ITS ROLE IN CRISIS 107
3.1.1 PERSPECTIVES ON CORPORATE
IDENTITY: CONSTRAINTS IN ACCESSING THE
CONCEPT.109
3.1.2 CORPORATE IDENTITY AND ITS RELATION TO IMAGE AND CULTURE 130
3.1.3 CONCLUSIONS ON APPLICABILITY
OF IDENTITY CONCEPT 141
3.2 CRISIS RESPONSE
STRATEGIES 'IN THE NEW LIGHF 145
3.2.1 WHAT IS A STRATEGY AND HOW IT IS LINKED TO IDENTITY? 145
3.2.2 APPROACHES TO STRATEGY FORMATION: TRADITIONAL VIEW 149
3.2.3 ALTERNATIVE VIEWS TO STRATEGY FORMATION:
CHINESE APPROACH 163
3.2.4 CRISIS RESPONSE STRATEGIES 172
3.3 STAKEHOLDER
THEORY APPLIED TO CRISIS 188
4 CASE STUDY:
CRISIS RESPONSE STRATEGIES OF TOYOTA 203
4.1 METHODS OF ANALYSIS AND DATA
COLLECTION 203
4.2 CONTEXT OF CRISIS AT TOYOTA 209
4.3 VERIFICATION OF HYPOTHESIS
1: INVOCATION
OF CORPORATE IDENTITY 218
4.3.1 GENERAL FEATURES
AND CONTENT OF CRISIS RESPONSE 218
4.3.2 MANIFESTATION OF 'CORPORATE IDENTITY DISCOURSE' 226
4.4 VERIFICATION OF HYPOTHESIS 2: CRISIS
RESPONSE STRATEGIES 240
4.5 VERIFICATION OF HYPOTHESIS 3: COMPANY AUDIENCES 251
5 CONCLUSIONS AND IMPLICATIONS FOR FURTHER
RESEARCH 287
BIBLIOGRAPHY 295
ANNEX 1: CRISIS RESPONSE STRATEGIES POTENTIALLY USED BY ORGANISATIONS
315
ANNEX 2: IMAGE RESTORATION
STRATEGIES 319
ANNEX 3: CRISIS RESPONSE STRATEGIES, BY POSTURES 321 |
| any_adam_object | 1 |
| author | Bloch, Olga |
| author_GND | (DE-588)1054107823 |
| author_facet | Bloch, Olga |
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| ctrlnum | (OCoLC)881387345 (DE-599)DNB1051803969 |
| dewey-full | 658.4056 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4056 |
| dewey-search | 658.4056 |
| dewey-sort | 3658.4056 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Soziologie Wirtschaftswissenschaften |
| format | Thesis Book |
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| physical | 318 S. Ill. 210 mm x 148 mm |
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| spelling | Bloch, Olga Verfasser (DE-588)1054107823 aut Corporate identity and crisis response strategies challenges and opportunities of communication in times of crisis Olga Bloch Wiesbaden Springer VS 2014 318 S. Ill. 210 mm x 148 mm txt rdacontent n rdamedia nc rdacarrier Zugl.: Wuppertal, Univ., Diss., 2013 Unternehmen (DE-588)4061963-1 gnd rswk-swf Corporate Identity (DE-588)4193565-2 gnd rswk-swf Krisenmanagement (DE-588)4127374-6 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Unternehmen (DE-588)4061963-1 s Krisenmanagement (DE-588)4127374-6 s Corporate Identity (DE-588)4193565-2 s DE-604 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=4682169&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027416480&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bloch, Olga Corporate identity and crisis response strategies challenges and opportunities of communication in times of crisis Unternehmen (DE-588)4061963-1 gnd Corporate Identity (DE-588)4193565-2 gnd Krisenmanagement (DE-588)4127374-6 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4193565-2 (DE-588)4127374-6 (DE-588)4113937-9 |
| title | Corporate identity and crisis response strategies challenges and opportunities of communication in times of crisis |
| title_auth | Corporate identity and crisis response strategies challenges and opportunities of communication in times of crisis |
| title_exact_search | Corporate identity and crisis response strategies challenges and opportunities of communication in times of crisis |
| title_full | Corporate identity and crisis response strategies challenges and opportunities of communication in times of crisis Olga Bloch |
| title_fullStr | Corporate identity and crisis response strategies challenges and opportunities of communication in times of crisis Olga Bloch |
| title_full_unstemmed | Corporate identity and crisis response strategies challenges and opportunities of communication in times of crisis Olga Bloch |
| title_short | Corporate identity and crisis response strategies |
| title_sort | corporate identity and crisis response strategies challenges and opportunities of communication in times of crisis |
| title_sub | challenges and opportunities of communication in times of crisis |
| topic | Unternehmen (DE-588)4061963-1 gnd Corporate Identity (DE-588)4193565-2 gnd Krisenmanagement (DE-588)4127374-6 gnd |
| topic_facet | Unternehmen Corporate Identity Krisenmanagement Hochschulschrift |
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