APA (7th ed.) Citation

Oakland, J. S., & Morris, P. (2011). Pocket guide to TQM: A pictorial guide for managers. Routledge.

Chicago Style (17th ed.) Citation

Oakland, John S., and Peter Morris. Pocket Guide to TQM: A Pictorial Guide for Managers. London: Routledge, 2011.

MLA (9th ed.) Citation

Oakland, John S., and Peter Morris. Pocket Guide to TQM: A Pictorial Guide for Managers. Routledge, 2011.