APA-Zitierstil (7. Ausg.)

Oakland, J. S. (2014). Total quality management and operational excellence: Text with cases (4. ed.). Routledge.

Chicago-Zitierstil (17. Ausg.)

Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. 4. ed. Abingdon, OX [u.a.]: Routledge, 2014.

MLA-Zitierstil (9. Ausg.)

Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. 4. ed. Routledge, 2014.