Analytics for leaders: a performance measurement system for business success
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Cambridge
Cambridge Univ. Press
2013
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXIX, 213 S. Ill., graph. Darst. |
| ISBN: | 9781107045569 |
Staff View
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Record in the Search Index
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|---|---|
| adam_text | Titel: Analytics for leaders
Autor: Fisher, N. I
Jahr: 2013
Contents
List of exhibits page xi
Preface xvii
Acknowledgments xxvii
1 How s your due diligence? 1
1.1 Where were we? 1
1.2 Where are we now and where are we heading? 3
2 Introduction to the system 13
2.1 Purpose 13
2.2 Financial and non-financial metrics 15
3 A framework for performance measurement 19
3.1 Preamble on developing measurement strategies 19
3.2 The principles 20
3.3 The paradigm 23
3.4 A structure for performance measures 24
3.5 Final comments on the Performance Measurement
Framework 30
4 What is Stakeholder Value? 35
4.1 Introduction 35
4.2 Connecting Value to business performance 36
5 Adding Value for Customers 41
PARTI CUSTOMER VALUE AND BUSINESS IMPACT 41
5.1 What is Value for Customers? 41
PART II MANAGING CUSTOMER VALUE 45
5.2 Managing Value for Customers: Where does it begin? 45
5.3 Choosing a target Value score 48
5.4 Selecting your improvement priorities 50
5.5 Competing in rapidly changing markets 53
5.6 Managing Key Accounts 53
5.7 What is a Value Proposition? 56
5.8 Coda: Final comment on Shared Value 56
6 Adding Value for People 61
PART I PEOPLE VALUE AND BUSINESS IMPACT 61
6.1 Preamble: Why bother? 61
6.2 What is Value for People? 64
6.3 Linking People Value to Customer Value and business
performance 64
PART II MANAGING PEOPLE VALUE 65
6.4 Managing People Value in practice 65
6.5 Continuous monitoring Value surveys 70
6.6 Managing Value for key People 74
7 Adding Value for Partners 77
PART I PARTNER VALUE AND BUSINESS IMPACT 77
7.1 What s a Partner? 77
7.2 Partnership Value 78
7.3 Linking Partnership Value to business performance 80
PARTE MANAGING PARTNER VALUE 80
7.4 Building the different Partnership models 80
7.5 Managing Partnership Value in practice
7.6 Coda: Being a demanding customer
83
91
8 Adding Value for the Community 93
PART I COMMUNITY VALUE AND BUSINESS IMPACT 93
8.1 Preamble 93
8.2 What is Value for the Community? 95
8.3 Linking Community Value to business performance 95
PART II MANAGING COMMUNITY VALUE 96
8.4 Managing Community Value in practice 96
8.5 Continuous monitoring Community Value surveys 99
9 Adding Value for the Owners 101
9.1 Preamble: Who s the Owner? 101
9.2 What is Value for the Board of a listed company? 102
9.3 Building the Value tree 103
9.4 Using the Business Value tree for Board assessment
of enterprise performance 105
9.5 How does the Board add Value for the leadership of the
enterprise? 112
9.6 Valuing intangible assets 113
9.7 Coda: Integrated reporting 115
10 What to report and how to report it 117
10.1 Preamble: Where are we going? 117
10.2 Concise and comprehensive reports 117
10.3 Presenting the initial reports: The planning workshop 128
10.4 Coda: Connections between lead and lag indicators 129
11 How to get started ...
11.1 Preamble: Where are we now?
135
135
11.2 The Performance Measurement Framework assessment
process 135
11.3 Getting started with Stakeholder Value Management 138
11.4 Requirements for enterprise capability 140
12 The Performance Measurement Framework:
Assessment and adoption 143
12.1 Preamble: An assessment, not an audit 143
12.2 Assessment process steps 144
12.3 Conducting the interviews 149
12.4 Analyzing the data from the assessment 164
12.5 Preparing the report 165
12.6 Conducting the feedback workshop 168
13 Practical aspects of managing Stakeholder Value 169
13.1 Preamble: An ongoing dialog with the stakeholder 169
13.2 Types of survey 171
13.3 Developing an Internet-based survey instrument 175
13.4 Analyzing the data and preparing a report 179
13.5 The planning workshop 180
13.6 The Value survey communications plan 185
13.7 Running a continuous survey 192
14 Performance measurement for Small and Medium
Enterprises 197
Appendix: Don t be fooled by statistics 199
References
Index
201
205
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| language | English |
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| spelling | Fisher, Nicholas I. Verfasser (DE-588)139458085 aut Analytics for leaders a performance measurement system for business success N.I. Fisher Cambridge Cambridge Univ. Press 2013 XXIX, 213 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Management Statistical methods Business planning Statistical methods Performance Organizational effectiveness Management (DE-588)4037278-9 gnd rswk-swf Methode (DE-588)4038971-6 gnd rswk-swf Geschäftsplan (DE-588)4156961-1 gnd rswk-swf Statistik (DE-588)4056995-0 gnd rswk-swf Statistik (DE-588)4056995-0 s Methode (DE-588)4038971-6 s Management (DE-588)4037278-9 s Geschäftsplan (DE-588)4156961-1 s b DE-604 Erscheint auch als Onlineausgabe 978-1-107-05377-9 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027042870&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Fisher, Nicholas I. Analytics for leaders a performance measurement system for business success Management Statistical methods Business planning Statistical methods Performance Organizational effectiveness Management (DE-588)4037278-9 gnd Methode (DE-588)4038971-6 gnd Geschäftsplan (DE-588)4156961-1 gnd Statistik (DE-588)4056995-0 gnd |
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| title | Analytics for leaders a performance measurement system for business success |
| title_auth | Analytics for leaders a performance measurement system for business success |
| title_exact_search | Analytics for leaders a performance measurement system for business success |
| title_full | Analytics for leaders a performance measurement system for business success N.I. Fisher |
| title_fullStr | Analytics for leaders a performance measurement system for business success N.I. Fisher |
| title_full_unstemmed | Analytics for leaders a performance measurement system for business success N.I. Fisher |
| title_short | Analytics for leaders |
| title_sort | analytics for leaders a performance measurement system for business success |
| title_sub | a performance measurement system for business success |
| topic | Management Statistical methods Business planning Statistical methods Performance Organizational effectiveness Management (DE-588)4037278-9 gnd Methode (DE-588)4038971-6 gnd Geschäftsplan (DE-588)4156961-1 gnd Statistik (DE-588)4056995-0 gnd |
| topic_facet | Management Statistical methods Business planning Statistical methods Performance Organizational effectiveness Management Methode Geschäftsplan Statistik |
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