Verfügbarkeit: The complete project management office handbook

The complete project management office handbook:

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1. Verfasser:	Hill, Gerard M. (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Boca Raton, Fla. [u.a.] CRC Press 2014
Ausgabe:	3. ed.
Schriftenreihe:	ESI international project management series An Auerbach book
Schlagworte:	Projektmanagement
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	Includes bibliographical references and index
Beschreibung:	XXXVI, 705 S. graph. Darst.
ISBN:	9781466566316

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Datensatz im Suchindex

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adam_text	Contents Acknowledgments .......................................................................................xvii Author ..........................................................................................................xix Introduction .................................................................................................xxi SECTION I PRACTICE MANAGEMENT 1 Project Management Methodology ........................................................3 Project Environment Interface Concepts ......................................................5 Business Environment Interface Concepts ...................................................5 Project Management Methodology Activities across the PMO Continuum ...........................................................................,...............6 Project Management Methodology Function Model ...................................8 Establish Basis for Project Management Methodology .......................8 Convene Methodology Development Team ...............................9 Prepare Methodology Deployment Strategy ............................10 Examine Current Practices ......................................................19 Develop Methodology Solution ........................................................22 Identify Methodology Components .........................................23 Design Life Cycle Processes .....................................................25 Develop Project Management Practices ...................................31 I ntroduce Methodology Platform ............................................33 Conduct Methodology Implementation ...........................................35 Plan Methodology Implementation .........................................35 Plan Project Transition ............................................................39 Conduct Methodology Training and Implementation ............42 Manage Methodology Maturity .......................................................43 Evaluate Methodology Implementation ...................................43 Analyze Methodology Performance ........................................ 4A Manage Methodology Maintenance ........................................45 Postscript for the Smaller PMO ................................................................46 vi ■ Contents Establish Simple, Critical Processes for Project Management ...........47 Gain Increased Support ror Process Expansion .................................47 Expand and Incorporate Technical and Business Processes ...............48 Project Management Tools ...................................................................51 Project Environment I n ter race Concepts ....................................................52 Business Environment Interrace Concepts .................................................54 Project Management Tools Activities across the PMC) Continuum ............56 Project Management Tools Function Model ..............................................58 Select Project Management Tools .....................................................58 Identify the Need for Project Management Tools ....................59 Examine General Types of Project Management Tools ............60 Assess Specific Project Management Tools ...............................62 Acquire Project Management Tools ........................................64 Implement Project Management Tools .............................................65 Plan Tool Implementation .......................................................65 Plan Tool Transition ...............................................................66 Conduct Tool User Training ..................................................66 Conduct Tool Implementation ................................................67 Evaluate Tool Performance ...............................................................67 Identify and Resolve Utilization Problems ...............................68 Identify and Resolve Functional Problems ...............................68 Assess Overall Tool Effectiveness .............................................69 Postscript for the Smaller PMO .................................................................69 Standards and Metrics ..........................................................................71 Project Environment Interface Concepts ....................................................72 Business Environment Interface Concepts .................................................73 Standards and Metrics Activities across the PMO Continuum ..................74 Standards and Metrics Function Model .....................................................76 Implement Project Management Standards ......................................76 Examine Standards Sources ....................................................77 Identify Applicable Standards ..................................................80 Introduce Preferred Standards .................................................82 Conduct Benchmarking ......................................................... 84 Determine Project Metrics Requirements .........................................86 Identify Process Management and Improvement Metrics ........87 Identify Project Performance Metrics ......................................89 Identify Business Management Metrics ...................................92 Introduce and Use Project Metrics ....................................................94 Establish Metrics Measurement Plan .......................................94 Compare Metrics Performance ................................................95 Establish Corrective Actions ....................................................95 Postscript for the Smaller PMO .................................................................96 Contents ■ vii 4 Project Knowledge Management ..........................................................99 Project Environment Interface Concepts ..................................................100 Business Environment Interface Concepts ...............................................101 Project Knowledge Management Activities across the РМО Continuum ..........................................................................................102 Project Knowledge Management Function Model ...................................102 Establish Knowledge Management Framework ..............................104 Information Management .....................................................105 Document Management ........................................................108 Process Management .............................................................110 Collaboration Management ................................................... 111 Project Archive and Reference Library Management ............. 114 Introduce Knowledge Management System .................................... 117 Conduct Installation and Establish Connectivity ..................117 Perform Function and Feature Customization ....................... 117 Introduce Project Knowledge Management Content .............120 Implement Knowledge Management System ..................................121 Develop PMIS .......................................................................121 Develop Executive Dashboard ...............................................130 Construct Project Management Library ................................131 Implement Online Project Collaboration ..............................132 Implement Other Knowledge Management Tools .................134 Postscript for the Smaller PMO ...............................................................135 SECTION II INFRASTRUCTURE MANAGEMENT 5 Project Governance ............................................................................139 Project Environment Interface Concepts ..................................................140 Business Environment Interface Concepts ...............................................141 Project Governance Activities across the PMO Continuum .....................142 Project Governance Function Model .......................................................144 Prepare and Maintain PMO Charter ..............................................144 Define Business Purpose ........................................................146 Specify Organizational Alignment ........................................148 Highlight Functional Responsibility ......................................148 Specify PMO Authority .........................................................149 Identify PMO Funding .........................................................150 Develop Project Management Policies ............................................150 Evaluate Policy Needs ............................................................151 Demonstrate Senior Management Support ............................151 Prepare Policy Guidance ........................................................152 Develop Project Classification Guidance ........................................154 Examine Project Classification Purpose .................................154 viii ■ Contents Identify Project Classification Criteria ...................................154 Implement Project Classification Guidance ........................... 157 Establish Project Manager Authority ..............................................157 Establish Executive Control Board ................................................. 159 Determine Executive Oversight Requirements ......................160 Set (.ontrol Board Parameters ............................................... 161 Prepare С ontrol Board Operating Procedures .......................162 Align Business and Technical Committees .....................................163 Postscript for the Smaller PMO ...............................................................164 Assessment ..........................................................................................167 Project Environment Interlace Concepts ..................................................168 Business Environment Interrace Concepts ...............................................168 Assessment Activities across the PMO Continuum ..................................169 Assessment Function Model ....................................................................171 Conduct Competency Assessments .................................................171 Identify Competency Assessments .........................................172 Perform Competency Assessments .........................................173 Implement Competency Improvement Plans .........................174 Conduct Capability Assessments ....................................................175 Identify Capability Assessments ............................................175 Perform Capability Assessments ............................................177 Implement Capability Improvement Plans .............................179 Conduct Maturity Assessments ......................................................180 Identify Maturity Assessments ...............................................181 Perform Maturity Assessments ..............................................182 Implement Maturity Advancement Plans ..............................184 Postscript for the Smaller PMO ...............................................................185 Organization and Structure ...............................................................187 Project Environment Interface Concepts ..................................................188 Business Environment Interface Concepts ...............................................188 Organization and Structure Activities across the PMO Continuum ........188 Organization and Structure Function Model ...........................................189 Set Up the PMO Structure .............................................................191 Identify Staff Needs for PMO Functions ...............................192 Introduce PMO Staff .............................................................195 Analyze and Establish PMO Relationships ............................196 Establish Project Team Structure ....................................................198 Specify Project Team and PMO Relationship ........................198 Define Standard Project Team Structure ...............................202 Define Extended Project Team Alignment ............................205 Develop Stakeholder Participation .................................................208 Manage Internal Project Team Stakeholders ..........................209 Contents ■ ix Manage Internal Oversight Stakeholders ...............................210 Manage Internal-Support Stakeholders ..................................211 Manage Customer Stakeholders ............................................212 Manage Vendor/Contractor Stakeholders ..............................214 Manage Other Project Stakeholders ......................................215 Postscript for the Smaller PMO ...............................................................216 8 Facilities and Equipment Support ......................................................219 Project Environment Interface Concepts .................................................220 Business Environment Interrace Concepts ...............................................221 Facilities and Equipment Support Activities across the PMO Continuum .... 221 Facilities and Equipment Support Function Model ..................................223 Establish Project Team Requirements .............................................224 Establish Work Space Requirements ......................................224 Establish Equipment Requirements ......................................226 Manage Project Facilities ................................................................229 Manage Facility Acquisition Options ....................................230 Monitor Facility Utilization ...................................................232 Monitor Facility Disposition ................................................234 Manage Project Equipment ............................................................236 Manage Equipment Acquisition ............................................236 Manage Equipment Assignments ..........................................238 Manage Equipment Disposition ............................................240 Postscript for the Smaller PMO ...............................................................241 SECTION III RESOURCE INTEGRATION 9 Resource Management .......................................................................245 Project Environment Interface Concepts .................................................246 Business Environment Interface Concepts ..............................................246 Resource Management Activities across the PMO Continuum ................247 Resource Management Function Model ..................................................249 Acquire Project Resources ...............................................................249 Identify Resource Providers ...................................................251 Establish Resou ree Requirements ..........................................253 Fulfill Resource Requests .......................................................254 Assign Project Resources .................................................................255 Prepare Resource Assignment Notifications ...........................255 Obtain Individual Resource Commitments ...........................256 Introduce Resources to the Project Team ...............................256 Deploy Project Resources ................................................................256 Perform Deployment Administration ....................................257 Identify and Arrange Relevant Training ................................259 Monitor Travel Arrangements ..............................................260 Contents Manage Resource Performance...................................................... 260 Develop Performance Management Guidance .......................261 Conduct Project Resource Performance Reviews ...................262 Monitor Project Resource Performance .................................263 С -lose Project Resource Assignments .............................................. 264 С oord і nate Resoli ree Kx tensions ...........................................265 Facilitate Resource Transfers and Reassignmenrs ...................265 Manage Resource Terminations ............................................265 Postscript for the Smaller PMO ..............................................................266 10 Training and Education .....................................................................267 Project Environment Interface Concepts ................................................. 268 Business Environment Interface Concepts .............................................. 268 Training and Education Activities across the PMO Continuum ..............269 Training and Education Function Model ................................................ 271 Estabi ish Tra i ning Program ............................................................27 1 Assess Training Needs ...........................................................272 Determine Training Requirements ........................................273 Identify Training Resources ..................................................275 Prepare Training Plan ............................................................277 Select and Develop Training Courses ....................................279 Manage Training Program ............................................................280 Establish Training Registration Capability ............................281 Publicize and Promote Training Program ..............................282 Conduct Project Management Training ................................283 Evaluate Training Program ............................................................284 Evaluate Training Plan Implementation ................................285 Evaluate Training Resources ..................................................285 Update Training Program ....................................................286 Postscript for the Smaller PMO ...............................................................287 11 Career Development ...........................................................................289 Project Environment Interface Concepts ..................................................290 Business Environment Interface Concepts ...............................................291 Career Development Activities across the PMO Continuum ...................291 Career Development Function Model ......................................................293 Develop Project Management Career Path .....................................294 Establish Project Management as a Professional Discipline .......................................................................294 Develop Basis for Executive Support .....................................295 Define Career Advancement Model .......................................298 Construct Position Descriptions and Qualifications .............304 Integrate New Career Path into the Organization ................306 Support Project Management Career Planning ...............................307 Contents ■ xi Provide General Career Guidance ........................................308 Promote Business Skill Development .....................................309 Implement Career Planning Support .....................................310 Establish Professional Certification .................................................311 Develop Project Management Certification Program ............311 Facilitate Technical and Professional Certification ................314 Postscript for the Smaller PMO ...............................................................314 12 Team Development .............................................................................317 Project Environment Interface Concepts ..................................................318 Business Environment Interface Concepts ...............................................318 Team Development Activities across the PMO Continuum .....................319 Team Development Function Model .......................................................321 Facilitate Cohesive Team Formation ...............................................321 Examine Project Team Composition .....................................321 Develop Project Team Orientation Program ..........................324 Integrate Vendors and Contractors ........................................325 Facilitate Virtual Team Management .............................................327 Establish Virtual Team Alignment ........................................327 Facilitate Virtual Team Interactions ......................................329 Introduce Virtual Team Technology ......................................332 Enable Project Team Development .................................................333 Promote Team Skill Learning ................................................333 Develop Project Manager Tools and Techniques ...................334 Faci 1 itate Leadership Development ........................................335 Monitor Project Team Performance ................................................337 Assess Team Dynam ics.......................................................... 337 Exam і ne Team Effectiveness ..................................................338 Conduct Team Improvement Activities .................................339 Postscript for the Smaller PMO ...............................................................341 SECTION IV TECHNICAL SUPPORT 13 Mentoring ...........................................................................................345 Project Environment Interface Concepts .................................................346 Business Environment Interface Concepts ..............................................348 Mentoring Activities across the PMO Continuum ..................................348 Mentoring Function Model .....................................................................350 Establish Project Management Mentoring Program .......................350 Develop the Mentoring Approach .........................................352 Identify Mentor—Protege Roles and Responsibilities ..............357 Determine Mentor Sourcing Process .....................................362 Engage Project Management Mentors ...........................................366 xii ■ Contents Identify Mentor Candidates .................................................366 Conduct Mentor Candidate Qualification .............................367 Prepare Project Management Mentors ...................................368 Conduct Project Management Mentoring ......................................369 Identify 1 . η easement .............................................................370 Assign Mentor(s) ....................................................................370 Prepare for Mentoring l engagement .......................................371 Perform Mentoring Engagement Activities ............................372 ( lose Out Mentor— Protégé Relationship ...............................372 Evaluate Mentoring Program ..........................................................373 liva lu ate Mentor Performance ................................................373 Monitor Mentoring Program Results .....................................374 Postscript for the Smaller PMO ...............................................................374 14 Project Planning .................................................................................377 Project Environment Interface Concepts ..................................................378 Business Environment Interface Concepts ...............................................379 Project Planning Activities across the PMO Continuum .........................379 Project Planning Function Model ............................................................381 Establish Project Planning Capability .............................................382 Define Project Plan Components ...........................................382 Implement Project Planning Processes and Tools ..................384 Establish Planning Facilitation and Support Capability ........389 Facilitate Project Planning Workshop .............................................393 Manage Planning Workshop Arrangements ..........................393 Facilitate Project Work Plan Development ............................396 Perform Follow-Up Planning Support ...................................398 Administer Project Planning ..........................................................400 Specify Primary Project Management Plans .........................400 Recommend Essential Project Support Plans .........................413 Prepare Project Plan Content Guidance ................................416 Evaluate Project Planning ......................................................417 Postscript for the Smaller PMO ...............................................................421 15 Project Auditing .................................................................................423 Project Environment Interface Concepts ..................................................424 Business Environment Interface Concepts ...............................................425 Project Auditing Activities across the PMO Continuum ..........................425 Project Auditing Function Model ............................................................427 Set Up Project Auditing Capability ...............................................428 Determine Project Auditing Needs .......................................428 Identify Project Auditing Resources ......................................438 Establish Project Audit Performance Points ...........................441 Conduct Project Auditing ..............................................................442 Contents ■ xiii Prepare for Project Audits and Reviews ................................443 Conduct Project Audit ...........................................................445 Prepare Project Audit Report ................................................446 Manage Project Auditing Results ....................................................447 Review Project Audit Residts .................................................447 Analyze Aggregate Program Results ......................................449 Monitor Project Audit Hollow-Up Actions .............................450 Postscript for the Smaller PMO ...............................................................450 16 Project Recovery .................................................................................453 Project Environment Interface Concepts ..................................................454 Business Environment Interface Concepts ...............................................454 Project Recovery Activities across the PMO Continuum .........................455 Project Recovery Function Model ............................................................457 Develop Recovery Assessment Process ............................................458 Identify Recovery Indicators ..................................................458 Assess Project and Identify Problem Areas ............................460 Prepare Project Recovery Decision Package ..........................466 Coordinate Project Recovery Decision ..................................467 Plan and Conduct Project Recovery ...............................................468 Establish Project Recovery Team ..........................................468 Develop Project Recovery Plan ..............................................473 Stabilize Project Using Recovery Solution .............................475 Conclude Project Recovery ....................................................478 Capture Recovery Lessons Learned ...............................................480 Examine Project Management Indicators .............................480 Examine Project Selection Criteria .......................................480 Examine Project Recovery Process .........................................481 Update Routine and Project Recovery Remedies ...................482 Postscript for the Smaller PMO ...............................................................482 SECTION V BUSINESS ALIGNMENT 17 Project Portfolio Management ...........................................................487 Project Environment Interface Concepts ..................................................488 Business Environment Interface Concepts ...............................................488 Portfolio Management Activities across the PMO Continuum ................489 Project Portfolio Management Function Model .......................................491 Set Up Project Portfolio Management ............................................491 Validate Business Strategy and Interests ................................491 Identify Project Selection Criteria ..........................................494 Determine Project Selection Mechanism ...............................498 Identify Project Portfolio Management Roles ........................505 Establish a Supportive Project Environment ..........................509 xiv ■ Contents Perform Project Selection ................................................................511 ( ond net Project Screen ing ....................................................512 Develop Project Business Plan ...............................................514 Develop Project Resource Allocation Plan .............................520 Conduct Project Selection .....................................................523 Integrate Projects in the Portfolio ...................................................524 Validate Project Selection ......................................................525 Determine Project Priority .....................................................525 Approve Initial Project bunding ............................................526 Conduct Project and Portfolio Reviews ..........................................527 Compile Project Performance Information ............................527 Conduct Project Gateway Reviews ........................................528 Conduct Portfolio Reviews ....................................................532 Manage Portfolio Attrition .............................................................534 Perform Project Closeout .......................................................535 Assess vStrategic Advantage .....................................................536 Assess Customer Satisfaction .................................................537 Postscript for the Smaller PMO ...............................................................537 18 Customer Relationship Management .................................................539 Project Environment Interface Concepts ................................................. 540 Business Environment Interface Concepts ...............................................541 Customer Relationship Management Activities across the PMO Continuum ..............................................................................................541 Customer Relationship Management Function Model ........................... 543 Manage Customer Relationships ...................................................544 Manage Customer Project Opportunity Information ...........544 Manage Customer Business Information ...............................545 Manage Customer Project Participation ................................547 Manage Customer Contracts ..........................................................548 Produce and Manage Customer Proposals .............................549 Establish Customer Contracts ...............................................554 Conduct Customer Contract Administration ........................555 Manage Customer Satisfaction .......................................................561 Measure Customer Satisfaction .............................................562 Conduct Customer Relationship Programs ...........................564 Implement Customer-Centric Improvements ........................565 Postscript for the Smaller PMO ...............................................................567 19 Vendor/Contractor Relationship Management ..................................569 Project Environment Interface Concepts ..................................................570 Business Environment Interface Concepts ...............................................570 Vendor/Contractor Relationships Activities across the PMO Continuum... 571 Contents ■ xv Vendor/Contractor Relationships Function Model..................................571 Manage Vendor/Contractor Relationships ......................................573 Identify Vendor and Contractor Needs ..................................573 Manage Vendor and Contractor Information ........................575 Prescribe Vendor and Contractor Participation ......................577 Manage Vendor/Contractor Acquisition .........................................579 Identity and Qualify Vendors and Contractors ......................579 Solicit Vendor and Contractor Proposals ...............................581 Prepare Vendor and Contractor Contracts .............................584 Manage Vendor/Contractor Performance .......................................585 Administer Vendor and Contractor Contracts .......................585 Monitor Vendor and Contractor Performance .......................590 Postscript for the Smaller PMO ...............................................................592 20 Business Performance Management ...................................................595 Project Environment Interface Concepts ..................................................596 Business Environment Interface Concepts ...............................................596 Business Performance Management Activities across the PMO Continuum ..............................................................................................597 Business Performance Management Function Model ..............................599 Develop Integrated Business Solutions ...........................................600 Demonstrate Project Management Business Value ...............600 Generate Executive Value Awareness ....................................606 Align Business and Project Management Performance .........609 Manage Business Collaboration ......................................................611 Conduct Operational Business Collaboration ........................611 Conduct Tactical Business Collaboration ..............................613 Conduct Strategic Business Collaboration .............................614 Manage PMO Business Fulfillment ................................................615 Manage PMO Business Function Evolution ..........................615 Develop PMO and Enterprise Business Alignment ................620 Postscript for the Smaller PMO ...............................................................623 Appendix A ..................................................................................................625 Appendix В ..................................................................................................657 Index ...........................................................................................................681
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spelling	Hill, Gerard M. Verfasser (DE-588)104630092X aut The complete project management office handbook Gerard M. Hill 3. ed. Boca Raton, Fla. [u.a.] CRC Press 2014 XXXVI, 705 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier ESI international project management series An Auerbach book Includes bibliographical references and index Projektmanagement (DE-588)4047441-0 gnd rswk-swf Projektmanagement (DE-588)4047441-0 s DE-604 Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026872756&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Hill, Gerard M. The complete project management office handbook Projektmanagement (DE-588)4047441-0 gnd
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title	The complete project management office handbook
title_auth	The complete project management office handbook
title_exact_search	The complete project management office handbook
title_full	The complete project management office handbook Gerard M. Hill
title_fullStr	The complete project management office handbook Gerard M. Hill
title_full_unstemmed	The complete project management office handbook Gerard M. Hill
title_short	The complete project management office handbook
title_sort	the complete project management office handbook
topic	Projektmanagement (DE-588)4047441-0 gnd
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url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026872756&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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