APA-Zitierstil (7. Ausg.)

Timm, P. R. (2014). Customer service: Career success through customer loyalty (6. ed.). Pearson.

Chicago-Zitierstil (17. Ausg.)

Timm, Paul R. Customer Service: Career Success Through Customer Loyalty. 6. ed. Boston ; Munich u.a: Pearson, 2014.

MLA-Zitierstil (9. Ausg.)

Timm, Paul R. Customer Service: Career Success Through Customer Loyalty. 6. ed. Pearson, 2014.