Strategic performance management: a managerial and behavioural approach
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Basingstoke [u.a.]
Palgrave Macmillan
2013
|
| Edition: | 2. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Literaturangaben |
| Physical Description: | XVIII, 443 S. graph. Darst. |
| ISBN: | 9780230273856 |
Staff View
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Record in the Search Index
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|---|---|
| adam_text | IMAGE 1
LIST OF FIGURES
1.1 THE SUB-PROCESSES OF THE STRATEGIC PERFORMANCE MANAGEMENT PROCESS 6
1.2 THE RELATIONS BETWEEN THE REASONS FOR THE USE OF SPM AND ITS
ADVANTAGES AND DISADVANTAGES 13
2.1 RELATION BETWEEN MISSION/STRATEGY AND THE MANAGEMENT CONTROL AND
INFORMATION SYSTEM 19
2.2 SHORTCOMINGS OF TRADITIONAL MANAGEMENT CONTROL AND INFORMATION
SYSTEMS 22
B2.1 AN EXAMPLE OF A CRITICAL SUCCESS FACTOR AND ITS CORRESPONDING KEY
PERFORMANCE INDICATORS 26
2.3 THE STRATEGIC PERFORMANCE MANAGEMENT DEVELOPMENT CYCLE 30 2.4
ORGANIZATIONAL CHART AT CNS 35
2.5 ORGANIZATIONAL CHART AT UVD 39
P2.1 STEPS TO SET UP A STRATEGIC MANAGEMENT MODEL 49
3.1 SETTING UP A CONSISTENT RESPONSIBILITY STRUCTURE 51
3.2 INFLUENCE OF CORPORATE HEADQUARTERS ON THE STRATEGIC DEVELOPMENT
PROCESS 53
3.3 PARENTING STRUCTURES 57
3.4 SCHEMATIC OVERVIEW OF WASTE SOURCES AND STREAMS 60
3.5 SMEL S DIVISIONS, ALIGNED WITH TYPES OF CUSTOMERS AND TYPES OF
PROCESSES 61
4.1 DEVELOPING SCENARIOS AND STRATEGIC OBJECTIVES 67
4.2 THE RELATIONSHIP BETWEEN SCENARIOS AND THE MISSION AND STRATEGY OF
AN ORGANIZATION 69
4.3 THE GAP BETWEEN SETTING THE STRATEGY AND EXECUTING IT 75
4.4 ALIGNING THE STRATEGY THROUGHOUT THE ORGANIZATION 76
4.5 UVD S NEW MISSION 84
5.1 DEVELOPING STRATEGIC ACTION PLANS 88
B5.1 THE HOCKEY STICK EFFECT 89
5.2 THE SPLIT STRATEGIC DEVELOPMENT PROCESS 90
5.3 THE LINK BETWEEN STRATEGIC ACTION PLANS AND BUDGET 91 *
5.4 SIMPLIFIED ORGANIZATIONAL CHART OF ECG 93
5.5 THE STEPS IN THE PROFITABILITY DEVELOPMENT PROCESS 94
P2.2 STEPS TO SET UP A STRATEGIC REPORTING MODEL 99
6.1 DEVELOPING CRITICAL SUCCESS FACTORS AND KEY PERFORMANE INDICATORS
101 6.2 DEVELOPMENT PROCESS OF CRITICAL SUCCESS FACTORS AND KEY
PERFORMANCE INDICATORS 102
6.3 THE PERFORMANCE MEASUREMENT PYRAMID 103
6.4 EXAMPLE OF UNIT CRITICAL SUCCESS FACTORS AND KEY PERFORMANCE
INDICATORS (FOR AN R&D DEPARTMENT) 104
VI
IMAGE 2
LIST OF FIGURES VII
6.5 EXAMPLE OF KEY PROCESS CRITICAL SUCCESS FACTORS AND KEY PERFORMANCE
INDICATORS 105
6.6 EXAMPLE OF ENVIRONMENTAL FACTORS AND ENVIRONMENTAL INDICATORS 106
6.7 EXAMPLE OF THE USE OF RESULT CRITICAL SUCCESS FACTORS AND KEY
PERFORMANCE INDICATORS AND EFFORT CRITICAL SUCCESS FACTORS AND KEY
PERFORMANCE INDICATORS 107
6.8 DIFFERENCE BETWEEN EFFORT AND CRITICAL EFFORT 108
6.9 LINK BETWEEN STRATEGIC OBJECTIVE AND PROCESSES 111
6.10 THE RELATIONSHIP BETWEEN HEADQUARTERS AND ORGANIZATIONAL UNITS 113
6.11 THE MULTI-STAGED DEVELOPMENT PLAN OF STRATEGY AND STRATEGIC
INDICATORS IN A GROUP STRUCTURE 114
6.12 SPOT FREE INC S ORGANIZATIONAL CHART 124
7.1 DEVELOPING A BALANCED SCORECARD 132
7.2 THE SET-UP OF THE BALANCED SCORECARD 134
7.3 EXAMPLE OF THE BALANCED SCORECARD 136
7.4 CAUSAL RELATIONS BETWEEN THE BALANCED SCORECARD PERSPECTIVES 138 7.5
EXAMPLE OF A STRATEGY MAP 139
7.6 INFLUENCE OF CORPORATE HEADQUARTERS ON THE CONTENT AND USE OF THE
BALANCED SCORECARD, DEPENDING ON THE PARENTING STYLE 142 7.7
BABS STRATEGY MAP 146
7.8 PERFORMANCE INFORMATION FOR PPL S PACKAGING DEPARTMENT 149 7.9 THE
NEW STRATEGY MAP OF PPL 150
7.10 THE NEW BALANCED SCORECARD OF THE CLAIMS DEPARTMENT OF AN INSURANCE
COMPANY 152
8.1 DEVELOPING EXCEPTION AND ACTION REPORTS . 156
8.2 EXAMPLE OF AN EXCEPTION REPORT 158
8.3 THE BUDGET WITH CONTINGENCY AREA AND TWO INTERVENTION AREAS 160 8.4
EXAMPLES OF CONTROL SITUATION 161
8.5 THE STAP REPORTING PROCESS 164
8.6 EXAMPLE OF AN ACTION REPORT 165
8.7 STAP REPORT OF SPOT FREE, REGION II 168
8.8 PART OFUVD S MONTHLY REPORT . 169
9.1 SETTING UP A STRATEGIC PERFORMANCE MANAGEMENT AND COMMUNICATIONS
TECHNOLOGY ARCHITECTURE 173
9.2 THE STRATEGIC PERFORMANCE MANAGEMENT INFORMATION AND COMMUNICATIONS
TECHNOLOGY INFRASTRUCTURE AS A GOLDEN COMPASS 175 9.3 EXCHANGES AND
CROSS-FERTILIZATIONS BETWEEN DIFFERENT COMPONENTS OF THE GOLDEN COMPASS
177
9.4 DATA-INFORMATION-KNOWLEDGE-WISDOM HIERARCHY 179
9.5 HIERARCHY OF DECISION-MAKING 179
9.6 THE DECISION-MAKING PYRAMID . 180
9-7 THE USE OF A MULTI-DIMENSIONAL DATA CUBE 182
9.8 ANSWERING QUESTIONS WITH A MULTI-DIMENSIONAL DATA CUBE 182 9.9
DIFFERENT VIEWS FOR DIFFERENT PEOPLE, USING THE SAME MULTI-DIMENSIONAL
DATA CUBE 183
9.10 DIFFERENT KINDS OF REPORT USERS 185
9.11 DATA WAREHOUSE INFRASTRUCTURE 187
IMAGE 3
VIII LIST OF FIGURES
9.12 THE PITHEAD METHOD FOR DEVELOPING THE STRATEGIC PERFORMANCE
MANAGEMENT INFORMATION AND COMMUNICATIONS TECHNOLOGY INFRASTRUCTURE 189
P2.3 STEPS TO DESIGN A PERFORMANCE-DRIVEN BEHAVIORAL MODEL 199 10.1
CREATE THE CONDITIONS FOR A PERFORMANCE-DRIVEN ORGANIZATION 201 10.2
FRAMEWORK FOR THE MANAGEMENT REPORTING FLOW FROM ORGANIZATIONAL UNITS TO
CORPORATE HEADQUARTERS 212
10.3 THE TRUST-BUILDING CYCLE DURING IMPLEMENTATION OF STRATEGIC
PERFORMANCE MANAGEMENT 215
10.4 SET-UP OF TAN S BALANCED SCORECARD 222
11.1 THE STRATEGIC PERFORMANCE MANAGEMENT PROCESS IN A NUTSHELL 231 11.2
FOSTERING INDIVIDUAL PERFORMANCE-DRIVEN BEHAVIOR 232 11.3 PERFORMANCE
MANAGEMENT ANALYSIS RADAR DIAGRAM WITH THE SCORES OF 170 DUTCH AND 25 UK
ORGANIZATIONS 238
11.4 PERFORMANCE MANAGEMENT ANALYSIS RADAR DIAGRAM WITH THE SCORES OF
THE CITY OF GROW 247
11.5 EXAMPLE OF A POSSIBLE CRITICAL SUCCESS FACTOR FOR GROW, AND ITS
ACCOMPANYING KEY PERFORMANCE INDICATORS 250
11.6 STRATEGIC ALIGNMENT IN THE MUNICIPALITY 250
11.7 PERFORMANCE MANAGEMENT ANALYSIS RADAR DIAGRAM AT HOOS 253 11.8
RESULT OF THE PERFORMANCE MANAGEMENT ANALYSIS AT TAN S NORTH-EAST
BUSINESS UNIT 256
11.9 RESULT OF THE SECOND PERFORMANCE MANAGEMENT ANALYSIS AT TAN S
NORTH-EAST BUSINESS UNIT 258
11.10 FINANCIAL RESULTS OF TAN S BUSINESS UNITS DURING THE PREVIOUS YEAR
258 12.1 ALIGNING INDIVIDUAL WITH ORGANIZATIONAL OBJECTIVES 270 12.2 THE
STEPS IN THE PERFORMANCE ALIGNMENT MODEL 271
12.3 RELATION BETWEEN COMPETENCY MANAGEMENT AND PERFORMANCE MANAGEMENT
279
12.4 EXAMPLE OF A COMPETENCY WORKSHEET 280
12.5 THE INCENTIVE TARGET LINES 284
12.6 BEHAVIOR CAUSED BY PERFORMANCE PAY 285
13.1 KEEP THE STRATEGIC PERFORMANCE MANAGEMENT PROCESS SIMPLE 320 13.2
PROJECT PLAN FOR A STRATEGIC PERFORMANCE MANAGEMENT IMPLEMENTATION 322
13.3 EXAMPLE OF A KEY PERFORMANCE INDICATOR DEFINITION DOCUMENT 324 13.4
COMPONENTS OF SUCCESSFUL CHANGE 337
13.5 ORGANIZATIONAL CHART OF THE TRIMBOS INSTITUTE 346
14.1 THE FOUR TYPES OF PUBLIC SECTOR CRITIAL SUCCESS FACTORS AND KEY
PERFORMANCE INDICATORS 361
14.2 EXAMPLE OF AN ENVIRONMENTAL FACTOR AND ACCOMPANYING ENVIRONMENTAL
INDICATORS 362
14.3 EXAMPLE OF THE FOUR TYPES OF PUBLIC SECTOR CRITICAL SUCCESS FACTORS
AND KEY PERFORMANCE INDICATORS 363
14.4 THE SET-UP OF THE PUBLIC BALANCED SCORECARD 364
14.5 SIMPLIFIED ORGANIZATIONAL DIAGRAM OF THE DEPARTMENT OF TRADE AND
INDUSTRY 366
IMAGE 4
LIST OF FIGURES IX
14.6 A PART OF THE ACCOUNTABILITY REPORT SUMMARY OF THE DIRECTORATE OF
SMALL AND MEDIUM-SIZED ENTERPRISES 373 15.1 SIMPLIFIED ORGANIZATIONAL
STRUCTURE OF THE CBE 391
15.2 PERFORMANCE MANAGEMENT ANALYSIS RADAR DIAGRAM WITH THE SCORES OF
THE CBE 394
15.3 PERFORMANCE MANAGEMENT ANALYSIS SCORES OF THE CBE (INCLUDING
STANDARD DEVIATIONS) 394
15.4 PERFORMANCE MANAGEMENT ANALYSIS RADAR DIAGRAM WITH THE SCORES OF
BOTH CBE CAMPUSES SHOWN SEPARATELY 395
15.5 THE STRATEGY MAP OF THE ASIAN CENTRAL BANK 407
15.6 GEH S PERFORMANCE MANAGEMENT ANALYSIS RADAR DIAGRAM 409
|
| any_adam_object | 1 |
| author | De Waal, Andre |
| author_facet | De Waal, Andre |
| author_role | aut |
| author_sort | De Waal, Andre |
| author_variant | w a d wa wad |
| building | Verbundindex |
| bvnumber | BV041131290 |
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| ctrlnum | (OCoLC)856968905 (DE-599)BVBBV041131290 |
| dewey-full | 658.4012 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4012 |
| dewey-search | 658.4012 |
| dewey-sort | 3658.4012 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2. ed. |
| format | Book |
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| id | DE-604.BV041131290 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T00:40:18Z |
| institution | BVB |
| isbn | 9780230273856 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-026107108 |
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| owner | DE-83 DE-1050 |
| owner_facet | DE-83 DE-1050 |
| physical | XVIII, 443 S. graph. Darst. |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | Palgrave Macmillan |
| record_format | marc |
| spelling | De Waal, Andre Verfasser aut Strategic performance management a managerial and behavioural approach André de Waal 2. ed. Basingstoke [u.a.] Palgrave Macmillan 2013 XVIII, 443 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Literaturangaben Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Strategisches Management (DE-588)4124261-0 gnd rswk-swf Leistungssteigerung (DE-588)4167306-2 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Leistungsmessung (DE-588)4167290-2 s Leistungssteigerung (DE-588)4167306-2 s Strategisches Management (DE-588)4124261-0 s DE-188 SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026107108&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | De Waal, Andre Strategic performance management a managerial and behavioural approach Leistungsmessung (DE-588)4167290-2 gnd Unternehmen (DE-588)4061963-1 gnd Strategisches Management (DE-588)4124261-0 gnd Leistungssteigerung (DE-588)4167306-2 gnd |
| subject_GND | (DE-588)4167290-2 (DE-588)4061963-1 (DE-588)4124261-0 (DE-588)4167306-2 |
| title | Strategic performance management a managerial and behavioural approach |
| title_auth | Strategic performance management a managerial and behavioural approach |
| title_exact_search | Strategic performance management a managerial and behavioural approach |
| title_full | Strategic performance management a managerial and behavioural approach André de Waal |
| title_fullStr | Strategic performance management a managerial and behavioural approach André de Waal |
| title_full_unstemmed | Strategic performance management a managerial and behavioural approach André de Waal |
| title_short | Strategic performance management |
| title_sort | strategic performance management a managerial and behavioural approach |
| title_sub | a managerial and behavioural approach |
| topic | Leistungsmessung (DE-588)4167290-2 gnd Unternehmen (DE-588)4061963-1 gnd Strategisches Management (DE-588)4124261-0 gnd Leistungssteigerung (DE-588)4167306-2 gnd |
| topic_facet | Leistungsmessung Unternehmen Strategisches Management Leistungssteigerung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026107108&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT dewaalandre strategicperformancemanagementamanagerialandbehaviouralapproach |