A guide to continuous improvement transformation: concepts, processes, implementation
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| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Heidelberg [u.a.]
Springer
2013
|
| Series: | Management for professionals
|
| Subjects: | |
| Online Access: | Inhaltstext Inhaltsverzeichnis Inhaltsverzeichnis |
| Physical Description: | XIII, 204 S. Ill., graph. Darst. |
| ISBN: | 3642359035 9783642359033 9783642359040 |
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Record in the Search Index
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IMAGE 1
1 INTRODUCTION 1
1.1 THE ISSUE 1
1.2 THE SOLUTION 3
1.3 SO YOU WANT TO START A "CONTINUOUS IMPROVEMENT" INITIATIVE . . . 3
1.4 THE PURPOSE OF THIS BOOK AND OUR NEXT BOOK 4
1.4.1 WHAT MAKES THIS BOOK DIFFERENT 5
2 DEFINING 'CONTINUOUS IMPROVEMENT' 7
2.1 SETTING THE STAGE 7
2.2 WHAT IS "CONTINUOUS IMPROVEMENT"? 11
2.2.1 SYSTEM THINKING 12
2.2.2 CHARACTERISTICS OF ENTERPRISE BUSINESS MATURITY STAGES . 17 2.3
HOW TO REALIZE A STATE OF "CONTINUOUS IMPROVEMENT"? 22
2.4 WHERE DOES YOUR BUSINESS FIT? 27
3 UNDERSTANDING LEADERSHIP DIMENSION 31
3.1 WHAT IS LEADERSHIP? 31
3.2 LEADERSHIP CHARACTERISTICS 33
3.3 LEADERSHIP PERSPECTIVES 34
3.4 IMPORTANCE OF LEADERSHIP FOR THE TRANSFORMATION 36
4 CULTURE AND VALUES DIMENSION 39
4.1 ENTERPRISE BUSINESS VALUES 39
4.1.1 IDENTIFYING AN ENTERPRISE BUSINESS VALUES 41
4.2 UNDERSTANDING THE RESOURCES-PROCESSES-VALUES FRAMEWORK 42 4.2.1
RESOURCES 43
4.2.2 PROCESSES AND VALUES 43
4.3 DEFINING AN ENTERPRISE BUSINESS CULTURE 44
4.3.1 FEATURES OF ENTERPRISE BUSINESS CULTURE 46
5 STRATEGIC PLANNING AND MANAGEMENT 51
5.1 ENTERPRISE BUSINESS INTENDED STRATEGY 51
5.2 STRATEGIC MANAGEMENT 53
5.3 STRATEGIC PLANNING PROCESS 54
5.3.1 FINANCIAL AND SHAREHOLDERS INTENDED STRATEGIES 57
5.3.2 DESIGN BUSINESS INTENDED STRATEGY 57
VII
HTTP://D-NB.INFO/1028418892
IMAGE 2
VIII CONTENTS
5.4 STRATEGIC CONTROL 62
5.5 CONCLUSION 63
6 PERFORMANCE MEASUREMENT 65
6.1 PERFORMANCE MEASURE 65
6.1.1 MAJOR FUNCTIONS OF PERFORMANCE MEASURES 66
6.2 REALIZING PERFORMANCE MEASUREMENT 69
6.2.1 CREATE A POSITIVE CONTEXT FOR "PERFORMANCE MEASURES" . 69 6.2.2
FOCUS: SELECT THE RIGHT "PERFORMANCE MEASURES" 72
6.2.3 INTEGRATION: ALIGN "PERFORMANCE MEASURES" 73
6.2.4 INTERACTIVITY: DEVELOP DIALOG ON "PERFORMANCE MEASURES" 74
6.3 ASSESSING PERFORMANCE MEASUREMENT MATURATION 75
7 PERFORMANCE MANAGEMENT 77
7.1 PURPOSE OF PERFORMANCE MANAGEMENT 77
7.2 THE BALANCED SCORECARD 78
8 ALIGNMENT AND COMMITMENT 81
8.1 WHAT IS ALIGNMENT? 81
8.2 HOW TO REALIZE ALIGNMENT? 85
8.3 ENTERPRISE BUSINESS ALIGNMENT PROCESS 85
8.3.1 DEFINE OVERALL ALIGNMENT PLAN 87
8.3.2 REVIEW BACKGROUND INFORMATION 87
8.3.3 DETERMINE KEY DIFFERENTIATOR PERFORMANCE MEASURES . 88 8.3.4
DETERMINE OPERATIONAL PERFORMANCE CONCEPTS 93
8.3.5 SELECT PROJECTS AND OPERATIONS 96
8.3.6 ASSESS ALIGNMENT AND IMPLEMENTATION 98
8.3.7 FORMULATE, APPROVE AND COMMUNICATE ALIGNMENT DOCUMENTS 99
8.3.8 CONCLUSION 99
8.4 COMMITMENT 101
8.4.1 ALIGNMENT CONTENT AND CONTEXT 102
8.4.2 ASSESSING COMMITMENT CAPABILITIES 104
8.5 CONCLUSION 106
9 TEAM DEVELOPMENT AND MANAGEMENT 109
9.1 DEFINING A TEAM 109
9.2 TEAM DEVELOPMENT: THE CHALLENGE OF BUILDING TEAMS 112
9.2.1 FORMING 114
9.2.2 STORMING 114
9.2.3 NORMING 115
9.2.4 PERFORMING 117
9.2.5 ADJOURNING 127
9.3 REALIZING TUCKMAN'S MODEL 127
9.3.1 CREATE AN OPTIMAL ENVIRONMENT 128
9.3.2 DEVELOP COLLABORATIVE PROBLEM SOLVING CAPABILITIES . 130
IMAGE 3
CONTENTS IX
9.3.3 ENCOURAGE TEAM MEMBERS TO ASSUME LEADERSHIP ROLE . 138
9.3.4 CONCLUSION 139
9.4 TEAM MANAGEMENT 139
9.4.1 FORMING 139
9.4.2 STORMING 141
9.4.3 NORMING 141
9.4.4 PERFORMING 141
9.4.5 ADJOURNING 142
9.4.6 RESOLVING CONFLICT RATIONALLY AND EFFECTIVELY 142
9.5 CONCLUSION 149
10 PROCESS IMPROVEMENT AND MANAGEMENT 151
10.1 CHARACTERIZING AND DEFINING A PROCESS 151
10.2 IMPORTANCE OF BUSINESS PROCESSES 153
10.3 REALIZING "PROCESS IMPROVEMENT AND MANAGEMENT" TRANSFORMATION 154
10.3.1 CONTEXT OF "PROCESS IMPROVEMENT AND MANAGEMENT" . . . 158 10.3.2
FOCUS OF SPECIFIC TECHNICAL CONTENT 163
10.3.3 INTEGRATION MANAGEMENT OF SPECIFIC TECHNICAL CONTENT 166
10.3.4 INTERACTIVITY OF "PROCESS IMPROVEMENT AND MANAGEMENT" 170
10.4 CONCLUSION 172
11 SUSTAINABILITY 177
11.1 WHAT IS VALUE CREATION? 177
11.2 HOW VALUE IS CREATED AND DESTROYED 178
11.3 VALUE CREATION THROUGH SUSTAINING AND DISRUPTIVE INNOVATION . 182
11.3.1 CREATING CAPABILITIES TO COPE WITH DISRUPTIVE INNOVATION 184
11.3.2 CREATING NEW CAPABILITIES INTERNALLY 184
11.3.3 CREATING CAPABILITIES THROUGH A SPINOUT ORGANIZATION 185
11.4 VALUE CREATION THROUGH DIVERSIFICATION 186
12 CONCLUSION 187
12.1 IMPROVING AND MANAGING 191
12.2 FINAL ADMONITION 193
BIBLIOGRAPHY 197
INDEX 203 |
| any_adam_object | 1 |
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| author_facet | Aartsengel, Aristide van Kurtoǧlu, Selahattin 1966- |
| author_role | aut aut |
| author_sort | Aartsengel, Aristide van |
| author_variant | a v a av ava s k sk |
| building | Verbundindex |
| bvnumber | BV041086035 |
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| dewey-full | 658.404 650 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management 650 - Management and auxiliary services |
| dewey-raw | 658.404 650 |
| dewey-search | 658.404 650 |
| dewey-sort | 3658.404 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| spelling | Aartsengel, Aristide van Verfasser aut A guide to continuous improvement transformation concepts, processes, implementation Aristide van Aartsengel ; Selahattin Kurtoglu Heidelberg [u.a.] Springer 2013 XIII, 204 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Management for professionals Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Projektmanagement (DE-588)4047441-0 gnd rswk-swf PMBoK (DE-588)7759338-8 gnd rswk-swf Projektmanagement (DE-588)4047441-0 s PMBoK (DE-588)7759338-8 s Qualitätsmanagement (DE-588)4219057-5 s DE-604 Kurtoǧlu, Selahattin 1966- Verfasser (DE-588)123933110 aut text/html http://deposit.dnb.de/cgi-bin/dokserv?id=4198077&prov=M&dok_var=1&dok_ext=htm Inhaltstext DE-601 pdf/application http://www.gbv.de/dms/zbw/731907663.pdf Inhaltsverzeichnis DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026062727&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | A guide to continuous improvement transformation concepts, processes, implementation |
| title_auth | A guide to continuous improvement transformation concepts, processes, implementation |
| title_exact_search | A guide to continuous improvement transformation concepts, processes, implementation |
| title_full | A guide to continuous improvement transformation concepts, processes, implementation Aristide van Aartsengel ; Selahattin Kurtoglu |
| title_fullStr | A guide to continuous improvement transformation concepts, processes, implementation Aristide van Aartsengel ; Selahattin Kurtoglu |
| title_full_unstemmed | A guide to continuous improvement transformation concepts, processes, implementation Aristide van Aartsengel ; Selahattin Kurtoglu |
| title_short | A guide to continuous improvement transformation |
| title_sort | a guide to continuous improvement transformation concepts processes implementation |
| title_sub | concepts, processes, implementation |
| topic | Qualitätsmanagement (DE-588)4219057-5 gnd Projektmanagement (DE-588)4047441-0 gnd PMBoK (DE-588)7759338-8 gnd |
| topic_facet | Qualitätsmanagement Projektmanagement PMBoK |
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