APA-Zitierstil (7. Ausg.)

Fitzsimmons, J. A., Fitzsimmons, M. J., & Bordoloi, S. K. (2014). Service management: Operations, strategy, information technology (8. ed., international student ed.). McGraw-Hill Irwin.

Chicago-Zitierstil (17. Ausg.)

Fitzsimmons, James A., Mona J. Fitzsimmons, und Sanjeev K. Bordoloi. Service Management: Operations, Strategy, Information Technology. 8. ed., international student ed. New York, NY: McGraw-Hill Irwin, 2014.

MLA-Zitierstil (9. Ausg.)

Fitzsimmons, James A., et al. Service Management: Operations, Strategy, Information Technology. 8. ed., international student ed. McGraw-Hill Irwin, 2014.