APA (7th ed.) Citation

Lacy, K., Diamond, S., & Ferrara, J. (2013). Social CRM for dummies. Wiley.

Chicago Style (17th ed.) Citation

Lacy, Kyle, Stephanie Diamond, and Jon Ferrara. Social CRM for Dummies. Hoboken, N.J: Wiley, 2013.

MLA (9th ed.) Citation

Lacy, Kyle, et al. Social CRM for Dummies. Wiley, 2013.