Complaint management excellence: creating customer loyalty through service recovery
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
London
Kogan Page
c2012
|
| Subjects: | |
| Online Access: | BSB01 |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | 1 Online-Ressource (XVI, 192 S.) |
| ISBN: | 9780749465308 9780749465315 |
Staff View
MARC
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| 650 | 4 | |a Customer loyalty | |
| 650 | 4 | |a Customer services | |
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Record in the Search Index
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| any_adam_object | |
| author | Cook, Sarah 1955- |
| author_GND | (DE-588)135961742 |
| author_facet | Cook, Sarah 1955- |
| author_role | aut |
| author_sort | Cook, Sarah 1955- |
| author_variant | s c sc |
| building | Verbundindex |
| bvnumber | BV040783612 |
| collection | ZDB-38-EBR |
| ctrlnum | (ZDB-30-PQE)ebr10555726 (OCoLC)808502117 (DE-599)BVBBV040783612 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV040783612 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T00:33:46Z |
| institution | BVB |
| isbn | 9780749465308 9780749465315 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025761862 |
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| physical | 1 Online-Ressource (XVI, 192 S.) |
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| publishDate | 2012 |
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| publisher | Kogan Page |
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| spelling | Cook, Sarah 1955- Verfasser (DE-588)135961742 aut Complaint management excellence creating customer loyalty through service recovery Sarah Cook London Kogan Page c2012 1 Online-Ressource (XVI, 192 S.) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Consumer complaints Customer loyalty Customer services Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Reklamation (DE-588)4834499-0 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Reklamation (DE-588)4834499-0 s Kundenmanagement (DE-588)4236865-0 s Beziehungsmanagement (DE-588)4326109-7 s Servicepolitik (DE-588)4234502-9 s 1\p DE-604 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Cook, Sarah 1955- Complaint management excellence creating customer loyalty through service recovery Consumer complaints Customer loyalty Customer services Kundenmanagement (DE-588)4236865-0 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Reklamation (DE-588)4834499-0 gnd Servicepolitik (DE-588)4234502-9 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4326109-7 (DE-588)4834499-0 (DE-588)4234502-9 |
| title | Complaint management excellence creating customer loyalty through service recovery |
| title_auth | Complaint management excellence creating customer loyalty through service recovery |
| title_exact_search | Complaint management excellence creating customer loyalty through service recovery |
| title_full | Complaint management excellence creating customer loyalty through service recovery Sarah Cook |
| title_fullStr | Complaint management excellence creating customer loyalty through service recovery Sarah Cook |
| title_full_unstemmed | Complaint management excellence creating customer loyalty through service recovery Sarah Cook |
| title_short | Complaint management excellence |
| title_sort | complaint management excellence creating customer loyalty through service recovery |
| title_sub | creating customer loyalty through service recovery |
| topic | Consumer complaints Customer loyalty Customer services Kundenmanagement (DE-588)4236865-0 gnd Beziehungsmanagement (DE-588)4326109-7 gnd Reklamation (DE-588)4834499-0 gnd Servicepolitik (DE-588)4234502-9 gnd |
| topic_facet | Consumer complaints Customer loyalty Customer services Kundenmanagement Beziehungsmanagement Reklamation Servicepolitik |
| work_keys_str_mv | AT cooksarah complaintmanagementexcellencecreatingcustomerloyaltythroughservicerecovery |